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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812759
Report Date: 06/19/2024
Date Signed: 06/19/2024 10:57:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240423121614
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812759
ADMINISTRATOR:JESSICA SALVADOR-RIVERAFACILITY TYPE:
830
ADDRESS:1080 WEST HIGHGROVE STREETTELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:40CENSUS: 30DATE:
06/19/2024
UNANNOUNCEDTIME BEGAN:
10:46 AM
MET WITH:Jessica Salvador Rivera, DirectorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 6/19/2024, at 10:46 AM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Jessica Salvador Rivera regarding the above listed allegation, which was received on 4/23/2024. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final findings.

Allegations: Staff accept children with signs of illness into care.

It was alleged staff accept children with signes of illness into care. During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed documentation, and toured the facility.

Pertinent individuals allege they have witnessed sick children attend the facility daycare and facility staff don’t send the children home.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240423121614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812759
VISIT DATE: 06/19/2024
NARRATIVE
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Staff stated when children arrive, they visibly scan children and ask parents how the children are doing. Staff stated when children become sick while at the facility, they immediately separate the child, and call the child’s authorized parent to come pick up the child. Staff stated children are not allowed to return unless symptom free or with a doctor’s note stating the child can return.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Jessica Salvador Rivera.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2