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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812759
Report Date: 08/18/2022
Date Signed: 08/18/2022 03:25:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2022 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220801133107
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812759
ADMINISTRATOR:SARAH CABELLOFACILITY TYPE:
830
ADDRESS:1080 HIGHGROVETELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:40CENSUS: 30DATE:
08/18/2022
UNANNOUNCEDTIME BEGAN:
01:49 PM
MET WITH:Melinda Gaskin, DirectorTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Ratio
INVESTIGATION FINDINGS:
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On August 18, 2022, Licensing Program Analysts (LPAs) Elyse Jones and Blanca Ruiz arrived at the facility to deliver findings for a complaint inspection . LPAs met with Director, Melinda Gaskin and informed her of the purpose of today’s inspection. During the investigation records were reviewed and interviews were conducted with pertinent parties. LPAs toured the facility, took census, and conducted additional interviews.

On August 1, 2022 a complaint was received alleging the facility is operating out of ratio. It was noted the facility is operating a 17:1:1 ratio and this is an ongoing issue. During an interview with the Director it was disclosed “Normally if a child is getting dropped off and we are at capacity the parent will normally stay until we step.” However, it was also disclosed by pertinent parties that the facility will ask parents to stay but has operated out of ratio by one or two children at least one or more times within the last month while waiting for staff to come assist them in the classroom. Staff interviewed including the Director were able to explain the Teacher-Child Ratio for the Infant program.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse JonesTELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20220801133107
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812759
VISIT DATE: 08/18/2022
NARRATIVE
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Based on information disclosed during the interviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

An exit interview was conducted, Notice of Site Visit shall be posted for 30 days along with the LIC 9099D, failure to keep these posted for the entire 30 days will result in an immediate $100 civil penalty for each.
An LIC 9224 was provided (Facility shall obtain an Authorized Representatives signature and place in child’s file for 12 months. Facility shall obtain signatures from Authorized Representatives for any child enrolled within 12 months of the Type A deficiency). Appeal rights were discussed with the Director. A copy of this report was provided to the Director on this date. This report must be available to the public for three years.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse JonesTELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20220801133107
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812759
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/18/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/19/2022
Section Cited
CCR
101416.5(b)
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Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement was not met as evidenced by:
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Director agrees to submit a written plan to the Department stating how the facility will remain in substantial compliance according to the Title 22 regulation cited. POC due by close of business on 8-19-2022.
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Based on the interviews and records reviewed, the Licensee did not meet Staff-Infant Ratio which poses an immediate Health, Safety & Personal Rights risk to the children in care. During interviews with pertinent parties it was disclosed that staff have been out of ratio on more than one occasion.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse JonesTELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3