334812759-9-5-2025-09-CC-ANOE-DLTQDH-20250924120446

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334812759
Report Date: 09/05/2025
Date Signed: 09/05/2025 01:17:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Tiffanie Diep

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250718162643

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334812759
ADMINISTRATOR:	JESSICA SALVADOR-RIVERA		FACILITY TYPE:	830
ADDRESS:	1080 WEST HIGHGROVE STREET		TELEPHONE:	(951) 371-9346
CITY:	CORONA	STATE: CA	ZIP CODE:	92882
CAPACITY:	40	CENSUS: 28	DATE:	09/05/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Jessica Salvador-Rivera		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Reporting Requirements - Staff are not preventing the spread of hand, foot, and mouth disease at the facility

INVESTIGATION FINDINGS:

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On 09/05/2025 at 9:30 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Director Jessica Salvador-Rivera for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA observed seven staff supervising 28 children.

It was alleged that staff are not preventing the spread of hand, foot, and mouth disease (HFMD) at the facility. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Noble	TELEPHONE:
LICENSING EVALUATOR NAME: Tiffanie Diep	TELEPHONE:
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250718162643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334812759
	VISIT DATE: 09/05/2025

NARRATIVE

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Continued from LIC 9099 (Page 2)

Interviews conducted and records reviewed revealed four children exhibited symptoms of HFMD beginning on or about 07/16/2025. Interviews conducted disclosed handwashing is implemented and items used by children are cleaned by staff on a daily basis to prevent the spread of germs. It was also disclosed staff check children for any symptoms of illness and separate those exhibiting symptoms from others. Information obtained indicated parents and authorized representatives are immediately notified to pick up their child and advised to seek a medical evaluation to obtain a medical clearance prior to returning to the facility. Records reviewed revealed notification letters are posted once a positive case is confirmed and outbreaks are reported to all appropriate agencies. It is determined there was not sufficient information evident to support the allegation that staff are not preventing the spread of HFMD at the facility.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the director, Jessica Salvador-Rivera. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Ana Noble	TELEPHONE:
LICENSING EVALUATOR NAME: Tiffanie Diep	TELEPHONE:
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

LIC9099 (FAS) - (06/04)

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