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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334813653
Report Date: 12/10/2025
Date Signed: 12/10/2025 10:04:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2025 and conducted by Evaluator Naomi Hurtado
COMPLAINT CONTROL NUMBER: 10-CC-20251002101414
FACILITY NAME:CASTRO FAMILY CHILD CAREFACILITY NUMBER:
334813653
ADMINISTRATOR:CASTRO, ERIDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 600-0135
CITY:INDIOSTATE: CAZIP CODE:
92201
CAPACITY:14CENSUS: 9DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Erida CastroTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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9
Licensee hits children
Licensee pulls children's ears
INVESTIGATION FINDINGS:
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On 12/9/2025 at 9:30 AM, Licensing Program Analyst (LPA) Naomi Hurtado arrived unannounced at Castro Family Child Care Home and met with Licensee Erida Castro to deliver the investigative findings regarding the allegations listed above.
On 10/2/2025 a complaint was received alleging that the Licensee hits children and pulls their ears. An initial 10 day visit was conducted on 10/7/25 where LPA Hurtado obtained a copy of the facility roster, reviewed children and staff files, and interviewed staff (S1) and Licensee.

During the course of the investigation, Licensee was interviewed and denied any of the allegations occurring to children in care. S1 was also interviewed and denied the allegations occurring to children in care. 4 out of 4 confidential witnesses were interviewed and stated that they had no concerns regarding the statements alleged. LPA also interviewed children (C1-C4). 3 out of 4 children denied being hit, or having their ears pulled, by the Licensee or S1. 1 out of 4 children had limited speech due to their young age, therefore, interview was inconclusive.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251002101414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CASTRO FAMILY CHILD CARE
FACILITY NUMBER: 334813653
VISIT DATE: 12/10/2025
NARRATIVE
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Based on observations, facility records, and interviews with Licensee, S1, C1- C4, and confidential witnesses, there is not enough evidence to support the allegations that the Licensee hit children and pulled their ears. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED at this time.

A notice of site visit was given to Licensee Erida Castro and must remain posted. Exit interview was conducted and the report was reviewed with Licensee Erida Castro. Appeal rights were discussed and provided during the exit interview.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2