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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334816704
Report Date: 10/23/2025
Date Signed: 10/23/2025 10:22:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Gabriela Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250909113710
FACILITY NAME:PALMA FAMILY CHILD CAREFACILITY NUMBER:
334816704
ADMINISTRATOR:PALMA, CRUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(442) 324-5188
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 8DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Cruz PalmaTIME COMPLETED:
08:30 AM
ALLEGATION(S):
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Licensee did not ensure that vehicle used to transport children in care was maintained in safe operating condition
INVESTIGATION FINDINGS:
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On 10/23/2025, Licensing Program Analyst (LPA) Gabriela Hernandez conducted an unannounced subsequent complaint visit to the licensed family child care home (FCCH). Upon arrival, LPA met with Licensee Cruz Palma and explained the purpose of the visit. As part of the investigation, LPA conducted confidential interviews, made observations, and collected relevant documentation to evaluate the validity of the allegations.

The complaint, received by Community Care Licensing (CCL) on September 9, 2025, alleged that the Licensee failed to ensure the vehicle used to transport children was maintained in safe operating condition. Specifically, it was reported that Staff 1 (S1) was seen driving a White Honda Odyssey displaying a logo advertising the FCCH. The vehicle allegedly backed into another car and left the school property while picking up children. Additionally, S1 was said to have failed to provide documentation of a valid driver’s license and insurance.
Following interviews and a review of records, LPA was unable to confirm whether the accident occurred, as it allegedly took place on private property and no police report was provided. However, LPA did obtain verification that S1 possessed a valid driver’s license and insurance for the vehicle in question.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250909113710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PALMA FAMILY CHILD CARE
FACILITY NUMBER: 334816704
VISIT DATE: 10/23/2025
NARRATIVE
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After a thorough investigation, CCL determined that the complaint was unsubstantiated. This means that while the allegation may have occurred or holds some validity, there is not sufficient evidence to prove whether the violation did or did not happen.

A Notice of Site Visit was issued and must be posted on or near the interior side of the facility’s main entrance for 30 days. Failure to comply with this requirement may result in a $100 civil penalty. An exit interview was conducted, and the findings were reviewed with Licensee Cruz Palma.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2