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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817890
Report Date: 12/09/2022
Date Signed: 12/09/2022 12:49:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2022 and conducted by Evaluator Andrea Taylor
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20221123155200
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817890
ADMINISTRATOR:KATRINA WANEMACHERFACILITY TYPE:
850
ADDRESS:26624 MARGARITA RD.TELEPHONE:
(951) 461-7900
CITY:MURRIETTASTATE: CAZIP CODE:
92563
CAPACITY:168CENSUS: 94DATE:
12/09/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Anja Jones-Assistant Director and Tammi Reliford-District Manager TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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A child's chin and cheeks were squeezed by a staff member
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Taylor conducted a complaint inspection on today's date due to a complaint received in the licensing office on 11/23/22. LPA Taylor toured the facility, inside and out. Census was taken. There were 94 preschool children during this inspection. A review of staff criminal clearance records on 12/9/22 indicates that all facility staff or other individuals who require caregiver background checks have received.

During a prior complaint inspection conducted on 12/1/22 LPA Taylor interviewed staff and children, obtained a current children’s roster and requested video recording from the classroom on the day allegation is stated to have happened.

On 11/23/22 this agency received an allegation that a childcare staff put their hand around child’s chin squeezing child’s chin and cheeks.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Andrea Taylor
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20221123155200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817890
VISIT DATE: 12/09/2022
NARRATIVE
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Based on observations, LPA Taylor was provided the entire day’s video from 11/18/2022, the day allegation was alleged. LPA Taylor did not observe any staff member or any person at the facility to touch the face or chin of C1 or any child at the facility on 11/18/2022. LPA Taylor also did not observe the demeanor of C1 or any child to be upset or crying throughout the video. Based on interviews with staff and children, interviews revealed that staff have used the back of their open hand and placed it under the child’s chin in a gentle way to help the child look and listen to the teacher. Based on observations and interviews LPA Taylor is unable to corroborate the allegations that staff used an inappropriate form of discipline towards day-care child and therefore the allegation is unsubstantiated. The allegation may have happened or is valid, however there is not a preponderance of evidence to provide the alleged violation did or did not occur.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.


SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Andrea Taylor
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2