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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817890
Report Date: 10/22/2025
Date Signed: 10/22/2025 02:59:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250818135104
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817890
ADMINISTRATOR:KATRINA WANEMACHERFACILITY TYPE:
850
ADDRESS:26624 MARGARITA RD.TELEPHONE:
(951) 461-7900
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:144CENSUS: 64DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Jasmine JacksonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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-Staff does not ensure daycare children practice proper handwashing
-Staff does not ensure daycare child is provided adequate diapering needs
-Staff does not ensure facility is cleaned and sanitized
INVESTIGATION FINDINGS:
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On 10/22/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above-referenced allegation. LPA toured the facility, conducted a census, and met with Assistant Director, Jasmine Jackson, who was informed of the decision rendered.

On 08/18/25, Community Care Licensing (CCLD) received a complaint alleging that staff does not ensure daycare children practice proper handwashing, does not ensure daycare child is provided adequate diapering needs, and staff does not ensure facility is clean and sanitized.

Regarding the allegation that staff are not ensuring the children practice proper handwashing, LPA Waters performed a facility inspection, conducted interviews and reviewed records. Interviews revealed that wipes are not used for hand washing purposes and will be used for quick clean up for “messy play”.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250818135104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817890
VISIT DATE: 10/22/2025
NARRATIVE
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LPA observed hand washing directions posted near sinks, observed children at sinks washing hands in two classrooms, and did not observe the use of wipes other than for diapering while LPA Waters was present. LPA Waters could not corroborate that staff and children do not practice proper handwashing.

Regarding the allegation that staff did not meet daycare children’s diapering needs, LPA Waters conducted interviews, record review, and a facility inspection including diapering areas and diapering storage in all classrooms. LPA Waters observed center provided diapers in various sizes and center provided wipes in the diapering area. LPA Waters observed diaper changes during the inspection and interviewed staff regarding diapering procedures and documentation. LPA Waters reviewed the facility’s parent communication app as well as the parent & staff handbooks. Due to lack of evidence and pertinent information regarding the allegation, LPA Waters could not corroborate that diapering needs were not being met

Regarding the allegation that staff does not ensure facility is clean and sanitized, LPA Waters conducted a facility inspection, reviewed documentation, and conducted interviews. LPA Waters observed the facility to be clean and sanitary during two inspections conducted. All floors, bathrooms, tables, walls and children’s materials were visibly free of dirt or grime. In addition, LPA Waters reviewed the facilities’ cleaning products and procedures. Based on observation, interview and record review, LPA Waters could not corroborate the allegation that the facility is not kept clean and sanitized.

The agency has investigated the above allegations and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
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