334817942-5-24-2023-09-CC-AROS-CTLW3Z-20230710165647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817942
Report Date: 05/24/2023
Date Signed: 05/24/2023 02:11:01 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2023 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230410155448

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817942
ADMINISTRATOR:	SHERRI MORGAN		FACILITY TYPE:	850
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	92	CENSUS: 67	DATE:	05/24/2023
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Joelle Courtney		TIME COMPLETED:	02:25 PM

ALLEGATION(S):

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Personal Rights-Staff handled daycare child in a rough manner
Personal Rights-Staff used inappropirate form of discipline

INVESTIGATION FINDINGS:

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On 05/2/2023 at time listed above, Licensing Program Analyst (LPA) Claudia Caywood and Licensing Program Manager (LPM) Aaron Ross made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Site Director, Joelle Courtney regarding the above listed allegation, which was received on 4/10/2023. LPAs toured the facility, took census, and spoke to the Director regarding the complaint allegations and delivered findings.
The following was alleged: Staff handled daycare child in a rough manner and Staff used inappropriate form of discipline.
During the investigation, LPA and LPM conducted interviews with staff and other pertinent individuals prior to viewing video footage of the allegation. Although staff deny they have never seen any child’s personal rights being violated or knew of or heard hearsay of personal right being violated, it is very clear to both, LPA and LPM this in fact occurred to one of the children in care. LPA and LPM were given access to view the video footage. (Cont. See 9099C)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20230410155448

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
	VISIT DATE: 05/24/2023

NARRATIVE

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Both, LPA and LPM observed a staff walk over to an open door that was being blocked by a shelf where children were standing looking outside. LPA and LPM observed the staff member grabbed a child by the upper right arm and spun the child around to the carpet area. The carpet area is approximately 2 to 4 feet away from the area in which the child was standing. Simultaneously, as subject child was swinging by one arm, the staff uses their other hand to remove a toy animal from the child’s other hand and throw it across the room. It is not clear why the staff member chose this child to mishandle and relocate to the carpet area. Moments later, the child was observed crying and holding their arm. It was confirmed by another staff this staff was dismissed of their duties at the facility that same day.
The child’s dignity was disrupted by the staff’s demeanor and their personal rights, violated. The staff did not provide a safe and comfortable environment free of ridicule, coercion, and humiliation as stated in the Title 22, Personal Rights regulation section 101223 (a) (1) (2) and (3).
Based on LPAs observations, interviews and video footage, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12), are being cited on the attached LIC9099D.

Appeal rights issued and discussed with Joelle Courtney and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted. A copy of this report and Notice of Site Visit was provided to the Site Director, Joelle Courtney.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230410155448

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/24/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/24/2023 Section Cited CCR 101223(a)(1)(2)(3)	1 2 3 4 5 6 7	Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat...This requirement is not met as evidenced by:	1 2 3 4 5 6 7	The Director agrees to provide training on Personal Riights. A copy of the agenda and sign in sheet shall be submitted by 05/25/2023
	8 9 10 11 12 13 14	staff was witness grabbing a child by the upper arm and swung over to a carpet area. This poses/posed an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

LIC9099 (FAS) - (06/04)

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