334817942-8-22-2024-09-CC-GSEA-D8LVGQ-20240829162551

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817942
Report Date: 08/22/2024
Date Signed: 08/22/2024 02:54:25 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240613091436

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817942
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	850
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	92	CENSUS: 53	DATE:	08/22/2024
		UNANNOUNCED	TIME BEGAN:	02:21 PM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Personal Rights- Staff handled day care child in a rought manner

INVESTIGATION FINDINGS:

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On 8/22/2024, at 2:21 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney regarding the above listed allegations, which was received on 6/13/2024. During the visit, LPA toured the facility, took census, and spoke to the Licensee regarding final findings.

Allegation: 1) Staff handled daycare child in a rough manner.

During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed a child’s file, facility policy, and toured the facility.

It was alleged staff handled a child in a rough manner due to the child refusing to nap. Pertinent parties stated a staff member was observed taking a child by the arm making it difficult for the child to keep up with staff as they walked along them and placing the child down quickly to nap.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 09-CC-20240613091436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
	VISIT DATE: 08/22/2024

NARRATIVE

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In addition, pertinent party stated the child was held by the child’s shoulders to keep the child from running around during nap time.

LPA reviewed the facilities policy regarding types of discipline that are prohibited. The prevention and response policy states restricting a child’s movement by binding, tying, or any other type of physical restraint is prohibited.

Based on LPAs interviews conducted, staff handled day care child in a rough manner. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are cited on the attached LIC9099D.

Appeal rights issued and discussed with Director, Joelle Courtney, and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted, and a copy of this report was provided to Licensee, Joelle Courtney.
THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 09-CC-20240613091436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/22/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/30/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights (a) The licensee shall ensure that each child personal rights:(3) To be free from corporal or unusual punishment... coercion, but not limited to: interference with functions of dailylivingincludingeating,sleeping...This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated to LPA they had a Hands off training on 8/17/24 on how to properly handle children in care in order to be in accordance with the Title 22 regulation.
	8 9 10 11 12 13 14	Based on LPA interviews and records review, the facility did not comply with Title 22 regulation-personal rights. A child was handled in a rough manner when pulled by the arm and holding them back by the shoulders which posed a potential health, safety or personal rights risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240613091436

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817942
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	850
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	92	CENSUS: 53	DATE:	08/22/2024
		UNANNOUNCED	TIME BEGAN:	02:21 PM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Neglect/Lack of supervision- Daycare child sustained unexplained injury while in care.

INVESTIGATION FINDINGS:

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On 8/22/2024, at 2:21 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney regarding the above listed allegation, which was received on 6/13/2024. During the visit, LPA toured the facility, took census, and spoke to the Facility Representative regarding final finding.

Allegation: 1) Daycare child sustained unexplained injury while in care.

It was alleged a child came home with unexplained injuries during a whole week of attendance. During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed a child’s file, and toured the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 09-CC-20240613091436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
	VISIT DATE: 08/22/2024

NARRATIVE

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Staff stated the child experienced accidents and was injured at times. Staff stated for all incidents, the child’s authorized representative was notified verbally and in writing via incident reports. Staff stated each incident report was signed by the child’s authorized representative. LPA reviewed some written incident reports for the child.

Based on interviews and documentation reviewed, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the current Facility Representative, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

LIC9099 (FAS) - (06/04)

Page: 5 of 5