334817942-9-20-2023-09-CC-AROS-CWHSJM-20231011135520

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817942
Report Date: 09/20/2023
Date Signed: 09/20/2023 09:53:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/05/2023 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230705142430

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817942
ADMINISTRATOR:	SHERRI MORGAN		FACILITY TYPE:	850
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	92	CENSUS: 35	DATE:	09/20/2023
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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Staff caused bruising to daycare child
Staff pinched daycare child
Staff restrained daycare child
Staff yelled at daycare child
Staff threw daycare child's shoes in the trash

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Claudia Caywood conducted a subsequent complaint investigation to deliver final findings. A 10-day inspection was initiated by LPA Caywood on 07/7/2023. LPA met with current Site Director, Joelle Courtney, toured the facility, and census was taken. The following was discussed with Director:

Allegation: 1) Staff caused bruising to daycare child 2) Staff pinched daycare child 3) Staff restrained daycare child 4) Staff yelled at daycare child 5) Staff threw daycare child’s shoes in the trash.

It was alleged that on June 30, 2023, staff caused bruising to a daycare child while handling them. A pertinent individual stated they witnessed a child’s anger intensify over a chair the child wanted to use. The child had a fit of anger that caused them to get physically aggressive toward other facility staff. While attempting to settle the situation, the child sustained an injury during a scuffle.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20230705142430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
	VISIT DATE: 09/20/2023

NARRATIVE

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It was alleged that a facility staff had pinched a daycare child. A witness alleged that they saw markings on the child’s body later in the evening after getting picked up from the facility. During this investigation, the department received conflicting information whether the facility staff had intentionally mishandled the daycare child. The department received information alluding to the child being mishandled by staff, but it wasn’t enough for the department to conclude it had in fact occurred.

It was also alleged staff restrained a daycare child. Several witnesses stated they had seen a pertinent individual restraining a child in an unharmful manner from destroying a classroom and facility office. A daycare child was removed from a classroom because they had become physically aggressive toward other staff and children. To keep everyone safe, the child was removed from the classroom where they were allegedly throwing toys and chairs. As the child threw their legs and arms in the air, they sustained scratches in the underarm area while being reframed.

A witness alleged staff yelled at the daycare child. It was disclosed that while a child waited to be picked up from the facility, staff yelled at the child. It was disclosed a pertinent individual stood close to the child’s face while they yelled at the daycare child. The investigation could not determine whether the child was yelled at or not and received conflicting information over the situation.

It was alleged staff threw daycare child’s shoes in the trash. During an investigation, it was disclosed that the shoes were removed to prevent anyone from getting hurt. Prior to the shoes being removed, statements disclosed the child was punching and kicking their way out of being reframed and to prevent injury to themselves and others. No other witnesses could corroborate that the child’s shoes were thrown in the trash.

Based on the information obtained during the investigation, it was concluded that there is not enough evidence to corroborate that a violation of CCL regulations occurred. Although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20230705142430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
	VISIT DATE: 09/20/2023

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	An exit interview was conducted, and a copy of this report was provided to current Site Director, Joelle Courtney. A Notice of Site Visit was also provided and posted which must stay posted for 30 days. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3