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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817942
Report Date: 03/18/2024
Date Signed: 03/18/2024 02:02:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240208113134
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817942
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
850
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:92CENSUS: 37DATE:
03/18/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Allie Azevedo, Assistant DirectorTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Personal Rights-Facility staff taunted day care child
Personal Rights-Facility staff threatened a day care child
INVESTIGATION FINDINGS:
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On 03/18/2024, at 12:45 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Assistant Director, Allie Azevedo regarding the above listed allegations, which was received on 2/8/2024. During the visit, LPA toured the facility, took census, and spoke to the Licensee regarding final findings.

Allegations: 1) Facility staff taunted day care child 2) Facility staff threatened a day care child

During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed children files, and toured the facility.

(cont.9099-c)



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240208113134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817942
VISIT DATE: 03/18/2024
NARRATIVE
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It was alleged staff taunted and threatened a child due to the child refusing to nap and not getting along with others. Pertinent interviews disclosed, in the presence of the child, and to get the child to behave, staff repeatedly slammed their fists on a desk and repeatedly stated to call the child’s authorized representative.

These are a violation of the Title 22 regulation code 101223 (a) (3) Personal Rights.

Based on LPAs interviews conducted, the facility staff did not comply with the Title 22 regulation of the Personal Rights section, 101223(a)(3). The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are cited on the attached LIC9099D.

Appeal rights issued and discussed with Assistant Director, Allie Azevedo, and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted, and a copy of this report was provided to Assistant Director, Allie Azevedo.
THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 09-CC-20240208113134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817942
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
03/22/2024
Section Cited
CCR
101223(a)(3)
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101223 (a)(3) The licensee shall ensure... personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse... interference with functions...This requirment was not met as evidenced by:
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Assistant Director agreed to provide training on personal rights to staff and submit with all attendee signatures by POC due date of 3/22/2024
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Based on LPAs interviews, staff taunted and threatened a child due to the child refusing to nap and not getting along with others. In addition, Staff repeatedly slammed their fists on a desk and repeatedly stated to call the child’s authorized representative.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3