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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817942
Report Date: 11/06/2024
Date Signed: 11/06/2024 03:39:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241011104834
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817942
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
850
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:92CENSUS: 59DATE:
11/06/2024
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Joelle Courtney, DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Neglect/Lack of Supervision- Facility is not providing appropriate supervision of children in care.
INVESTIGATION FINDINGS:
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On 11/06/2024, at 1:31 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney regarding the above listed allegations, which was received on 10/11/2024. During the visit, LPA toured the facility, took census, and spoke to the Licensee regarding final findings.

Allegation: Facility is not providing appropriate supervision of children in care.

During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, reviewed a child’s file, and toured the facility.

It was alleged facility staff did not provide appropriate supervision due to a child sustaining injury while in care. Interviews revealed two children were involved in a physical altercation, resulting in one child digging their nails into the facial cheeks of another child.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20241011104834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817942
VISIT DATE: 11/06/2024
NARRATIVE
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 Pertinent parties stated while assisting children use the restroom, they heard a child cry, and found the two children fighting behind the restroom door.

In addition, the child whose face was scratched, received medical attention due to them cutting their head while opening a cabinet drawer. Staff stated the drawer was locked and they don’t know how the child was able to pull the drawer open. Staff stated the child wandered off and they were not able to get to the child in time to prevent the incident.

Based on LPAs interviews conducted, facility staff did not provide appropriate supervision of the children in care. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are cited on the attached LIC9099D.
Appeal rights issued and discussed with Director, Joelle Courtney, and their signature on this form acknowledges receipt of these rights.

LPA informed the Director, Joelle Courtney, all Type A citations shall be reported to parents/guardians of all children currently enrolled by the next business day, or the next day children are in care, and to parents/guardians of newly enrolled children for 12 months from the date of the citation. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Appeal rights issued and discussed with Joelle Courtney and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20241011104834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817942
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/06/2024
Section Cited
CCR
101229(a)(1)
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101229 (a)(1)Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision as... the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time,... This requirement was not met as evidenced by:
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Director agreed to go over safety protocols with staff to meet Title 22 regulations 101229 (a)(1) and sign a written statement of understanding to be submitted to LPA by POC due date of 11/7/24
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Based on LPAs interviews and records review staff did not provide supervision to meet the children's need which posed an immediate health, safety, or personal rights risk to the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241011104834

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817942
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
850
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:92CENSUS: 59DATE:
11/06/2024
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Joelle Courtney, DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights-Facility Staff handle children in rough manner.
INVESTIGATION FINDINGS:
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On 11/6/2024, at 1:31 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegation, which was received on 10/11/2024. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final finding.

Allegation: Staff handle children in a rough manner.

During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, and toured the facility. The following is a summary of the investigation findings:

It was alleged facility staff gets frustrated with children and yank their arms and raise their voice at them when they do not follow instructions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20241011104834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817942
VISIT DATE: 11/06/2024
NARRATIVE
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 It was alleged during pick-up, pertinent parties witnessed a staff member yelling at children but then lowered their voice and started speaking in a sweet-sounding voice when they witnessed someone walk into the classroom. Interviews revealed all staff denied handling children in a rough manner or that they yell at children.

Based on interviews conducted, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.


SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5