334817942-1-2-2025-09-CC-GSEA-DCVTEF-20250113133948

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817942
Report Date: 01/02/2025
Date Signed: 01/02/2025 10:33:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2024 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20241118143214

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817942
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	850
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	92	CENSUS:	DATE:	01/02/2025
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Personal Rights- Staff did not provide adequate supervision to day care children
Reporting Requirements- Staff did not report incident(s) involving day care child as required

INVESTIGATION FINDINGS:

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On 1/2/2025, at 10:15 AM, Licensing Program Analysts (LPA) Claudia Caywood and Patricia Berry conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegations, which were received on 11/18/2024. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final finding.

Allegations: 1) Staff did not provide adequate supervision to day care children 2) Staff did not report incident(s) involving day care children as required.

It was alleged a child obtained several injuries while attending the facility due to staff not providing adequate supervision and pertinent parties were not properly notified of the injuries. During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed incident reports and facility policy protocol, and toured the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 01/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20241118143214

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817942
	VISIT DATE: 01/02/2025

NARRATIVE

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Pertinent individuals stated there have been several injuries involving a day care child while in care. Pertinent individuals allege on several occasions, a day care child went home with injuries. It was disclosed that a child has gone home with bruises, scratches, and a black eye. Staff state that they always provide supervision during care and stand in a position so that they can view all children at play. Staff also stated they will apply first aid if necessary. During this investigation, the department received conflicting information whether the facility staff failed to provide adequate supervision to day care children.

Pertinent individuals stated facility does not always inform authorized representatives of injuries that occur during care at the facility. Pertinent individuals allege a child has gone home several times with visible injuries and facility staff did not document injuries on incident reports. Staff state when injuries occur, they notify staff at the front desk, and staff immediately call authorized representatives. Staff also use SproutAbout app. to communicate with authorized representatives. Staff also stated they write incident reports when necessary and provide authorized representatives a copy. LPA reviewed facility policy regarding child incidents and accidents. Facility policy states authorized representatives will be notified as soon as possible, and depending on the nature of the incident, the injury will be documented on an incident report. During this investigation, the department received conflicting information whether the facility staff reported incidents involving day care children.

Based on interviews and documentation reviewed, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 01/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2025

LIC9099 (FAS) - (06/04)

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