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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817943
Report Date: 01/14/2026
Date Signed: 01/28/2026 10:19:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2025 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251126104433
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817943
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
840
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:70CENSUS: 1DATE:
01/14/2026
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Joelle Courtney, DirectorTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Staff did not prevent inappropriate behavior between the daycare children
INVESTIGATION FINDINGS:
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On 01/14/2026, at 12: 50 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegation, which was received on 11/26/2025. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final finding.

Allegations: 1) Staff did not prevent inappropriate behavior between daycare children

During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, and toured the facility. The following is a summary of the investigation findings:

(CONT. LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20251126104433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817943
VISIT DATE: 01/14/2026
NARRATIVE
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It was alleged that staff did not prevent inappropriate behavior between two daycare children when a child inappropriately touched another child during outdoor playtime at the playground. Pertinent individuals present at the facility at the time of incident stated they do not recall an incident involving inappropriate touching between subject child or any other child during the time in question. Pertinent individuals also stated authorized representative did not raise a concern of alleged incident nor did anybody else. Due to the timing of the alleged incident mentioned above, only one individual was available for interview being that this alleged incident took place over seven years ago.

Based on interviews, LPA was unable to determine whether staff did not prevent inappropriate behavior between daycare children. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2