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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817943
Report Date: 03/18/2026
Date Signed: 03/18/2026 03:10:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260218164833
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817943
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
840
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:70CENSUS: 31DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
02:24 PM
MET WITH:Allie Azevedo, Assistant Director TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 03/18/2026, at 02:24 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Assistant Director, Allie Azevedo regarding the above listed allegation, which was received on 02/18/2026. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final findings.

Allegation: 1) Staff do not prevent day care children from bullying other day care children while in care.
During the investigation, LPA conducted interviews with all pertinent parties, reviewed a child’s file, and toured the facility.

It was alleged facility staff did not prevent the bullying of a child during care at the facility. Pertinent individuals corroborated that the child gets picked on by another child continuously occurring since September 2025. (CONT. LIC 9099-C)

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260218164833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817943
VISIT DATE: 03/18/2026
NARRATIVE
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Documentation revealed, and pertinent parties disclosed, that a behavior plan was put in place on 2/17/2026 for the other child in care after the facility learned the bullying had been recently reported to another agency. The facility staff could not provide documentation supporting the facility staff did act to prevent bullying experienced by a child prior to being notified by the agency.

Based on LPAs interviews conducted and facility documentation, facility staff did not prevent day care children from bullying other day care children in a timely manner while in care. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are cited on the attached LIC9099D.

Appeal rights issued and discussed with Assistant Director, Allie Azevedo, and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted, and a copy of this report was provided to Assistant Director, Allie Azevedo.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260218164833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817943
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/20/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)(1) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Director agreed to provide a signed behavioral plan at time of meeting with authorized representatives and keep it on file at the faciity. This will be put in place after 3 child behavior incidents reported to facilty staff.
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Based On LPA interviews and pertinent parties disclosure, facility staff did not prevent day care children from bullying other day care children in a timely manner while in care which posed a potencial health, safety, or personal rights risk to the children in care.
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Director agreed to provide a letter stating how they will handle this situation next time something similar occurs by the POC due date of 03/20/2026 and can be emailed to claudia.caywood@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3