334817943-10-25-2023-09-CC-AROS-CXZV2X-20231128150352

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817943
Report Date: 10/25/2023
Date Signed: 10/25/2023 06:24:07 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2023 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230811123505

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817943
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	840
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	70	CENSUS: 4	DATE:	10/25/2023
		UNANNOUNCED	TIME BEGAN:	11:50 AM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	06:35 PM

ALLEGATION(S):

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Staff did not pick up day care child from school

INVESTIGATION FINDINGS:

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On 10/25/2023 at 11:50 AM, Licensing Program Analysts (LPAs) Claudia Caywood, Raymond Moorehead, and Licensing Program Manager (LPM) Aaron Ross made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney regarding the above listed allegation, which was received on 8/11/2023. LPA toured the facility, took census, and spoke to the Director regarding the complaint allegations and delivered findings.
The following was alleged: Staff did not pick up day-care child from school.
During the investigation, LPA conducted interviews with staff and other pertinent individuals. Staff and other pertinent individuals disclosed having knowledge of a child being left behind during a school pick up. It was revealed during interviews that there had been a mix-up in the arrangement of a child being picked up. Interviews revealed it was made known to facility staff that the child was in fact to be picked up, however, the arrangement was not followed through. The incident occurred on two separate occasions which were also confirmed by staff and pertinent individuals.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 09-CC-20230811123505

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817943
	VISIT DATE: 10/25/2023

NARRATIVE

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During the course of this investigation, it was discovered that the facility failed to pick up the subject child on two separate occasions. It both incidents, the subject child had been left in the care of the elementary school’s staff.
Based on LPAs interviews and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Appeal rights issued and discussed with Joelle Courtney and their signature on this form acknowledges receipt of these rights.
An exit interview was conducted. A copy of this report and Notice of Site Visit was provided to the Assistant Director, Joelle Courtney. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

LIC9099 (FAS) - (06/04)

Page: 5 of 5

Control Number 09-CC-20230811123505

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817943
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/25/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/01/2023 Section Cited CCR 101219(f)	1 2 3 4 5 6 7	Admission agreements: the licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met evidenced by:	1 2 3 4 5 6 7	The facility agrees to submit a written letter of understanding to the department by 11/01/2023 on how they plan to comply with the requirement moving forward.
	8 9 10 11 12 13 14	On two occaisions, the facility failed to pick up a child from school.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

LIC9099 (FAS) - (06/04)

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