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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817943
Report Date: 09/24/2024
Date Signed: 09/24/2024 03:07:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240802175924
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817943
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
840
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:70CENSUS: 16DATE:
09/24/2024
UNANNOUNCEDTIME BEGAN:
02:48 PM
MET WITH:Joelle Courtney, DirectorTIME COMPLETED:
03:07 PM
ALLEGATION(S):
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Personal Rights- Staff do not prevent bullying between children
INVESTIGATION FINDINGS:
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On 9/24/2024, at 2:48 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegation, which was received on 8/2/2024. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final finding.

Allegation: Staff do not prevent bullying between children.

It was alleged a child was experiencing verbal bullying while attending the facility. During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, reviewed the facility’s policy, and toured the facility.

(Cont. 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240802175924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817943
VISIT DATE: 09/24/2024
NARRATIVE
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Pertinent parties stated there are children who don’t get along and call each other and other children negative names. Pertinent parties stated, per the parent handbook, the children’s negative behaviors were addressed by reminding all the children about being kind to others and how their negative behavior is unacceptable. Pertinent parties stated, if need be, children will be separated when they are not getting along. Pertinent parties stated some of the children’s authorized representatives were spoken to regarding children’s negative behavior. Pertinent parties stated staff are not always told when a child is bullying other children.

Based on interviews and documentation reviewed, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2