334817943-9-24-2024-09-CC-GSEA-D9PQWY-20241003123241

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817943
Report Date: 09/24/2024
Date Signed: 09/24/2024 03:24:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2024 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240809141325

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817943
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	840
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	70	CENSUS: 16	DATE:	09/24/2024
		UNANNOUNCED	TIME BEGAN:	03:08 PM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Personal Rights-Staff spoke to child in an inappropriate way
Personal Rights-Staff allowed children to yell at another child in care

INVESTIGATION FINDINGS:

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On 9/24/2024, at 3:08 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegation, which was received on 8/9/2024. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final finding.

Allegations: 1) Staff spoke to child in an inappropriate way 2) Staff allowed children to yell at another child in care

It was alleged staff spoke to a child in an inappropriate way and staff allowed children to yell at another child in care. During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, and toured the facility. The following is a summary of the investigation findings:

(Cont. 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240809141325

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817943
	VISIT DATE: 09/24/2024

NARRATIVE

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Pertinent parties stated a staff member spoke to a child in an inappropriate manner while addressing children’s interaction with one another. Pertinent parties stated a child told another child to shut up then staff told the child to shut up themselves. Pertinent interviews disclosed they have never heard a staff member tell a child to shut up.

Staff stated there was an incident where children yelled at another child; however, staff do not allow children to yell at each other. Staff stated, if need be, children will be separated when they are not getting along. Staff stated when a child is being disruptive, they will remove the child and redirect them to another activity.

Based on interviews and documentation reviewed, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024

LIC9099 (FAS) - (06/04)

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