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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817944
Report Date: 03/18/2024
Date Signed: 03/18/2024 02:20:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240110122749
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817944
ADMINISTRATOR:JOELLE COURTNEYFACILITY TYPE:
830
ADDRESS:1214 MAGNOLIA AVE. #101TELEPHONE:
(951) 736-5267
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:30CENSUS: 15DATE:
03/18/2024
UNANNOUNCEDTIME BEGAN:
02:07 PM
MET WITH:Edith De la Cruz, Facility RepresentativeTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Personal Rights-Staff inappropriately pushed a daycare child while in care
Personal Rights-Staff forced a daycare child to nap while in care
Personal Rights-Staff mishandled a daycare child while in care
INVESTIGATION FINDINGS:
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On 03/18/2024 at 2:07 PM Licensing Program Analyst (LPA) Claudia Caywood conducted a subsequent complaint investigation to deliver final findings. A 10-day inspection was initiated by LPA C. Caywood on 1/17/2024. LPA met with facility representative, Edith De La Cruz, toured facility, and census was taken. The following was discussed:

Allegations: 1) Staff inappropriately pushed a daycare child while in care. 2) Staff forced a daycare child to nap while in care. 3) Staff mishandled a daycare child while in care.

The department received a complaint alleging facility staff forced a child to sleep by pushing the child’s head down and staff shook a child to stop a child from crying. LPA interviewed all pertinent parties, including staff, and attempted to obtain video of the day of the incidents. Staff denied having knowledge of any child being forced to nap or any child shaken to stop the child from crying. Video was no longer available for viewing.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240110122749
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817944
VISIT DATE: 03/18/2024
NARRATIVE
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Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the current Facility Representative, Edith De La Cruz.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2