334817944-5-21-2024-09-CC-GSEA-D5KUM5-20240524154142

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817944
Report Date: 05/20/2024
Date Signed: 05/21/2024 02:13:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2024 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240404123412

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817944
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	830
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	30	CENSUS: 15	DATE:	05/20/2024
		UNANNOUNCED	TIME BEGAN:	12:42 PM
MET WITH:	Joelle Courtney, Site Director		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff allow infants to sleep on floor
Day care over ratio

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/20/2024, at 12:42 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney regarding the above listed allegation, which was received on 4/4/2024. During the visit, LPA toured the facility, took census, and spoke to the Licensee regarding final findings.

Allegations: 1) Staff allow infants to sleep on floor 2) Day care over ratio

During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed staff, and facility documentation, and toured the facility.

It was alleged staff allow infant children to sleep on the floor without a mat.
(cont. 809-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 09-CC-20240404123412

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817944
	VISIT DATE: 05/20/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Staff stated children never sleep on the floor and all staff denied having knowledge of children ever being left to sleep on the floor. Staff stated once children fall asleep in the staff’s arms or while laying on the mats, children are immediately placed in a crib.

It was alleged day care is over ratio. Staff stated if a child arrives and place the classroom out of ratio, either other staff will arrive to provide coverage, or children will be moved to another classroom.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the current Facility Representative, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 4