334817944-5-15-2025-09-CC-GSEA-DH3JK3-20250527070625

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817944
Report Date: 05/15/2025
Date Signed: 05/15/2025 11:58:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2025 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250430165507

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817944
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	830
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	30	CENSUS: 4	DATE:	05/15/2025
		UNANNOUNCED	TIME BEGAN:	11:44 AM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Personal Rights-Staff handled infant in a rough manner
Personal Rights-Staff spoke inappropriately to infant.

INVESTIGATION FINDINGS:

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On 5/15/2025, at 11:44 AM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegations, which were received on 04/30/25. During the visit, LPA toured the facility, took census, and spoke to the director regarding final finding.

Allegations: 1) Staff handled infant in a rough manner 2) Staff spoke inappropriately to infant.

It was alleged, pertinent individuals witnssed by facility camera staff grabbing a child by one arm in a rough manner off the floor and forcefully putting the child in a highchair. Pertinent individuals allege witnessing staff speaking to the crying child in a negative manner. All staff deny knowing any staff mishandling infant
children or staff speaking inappropriately to infant children.
(CONT. 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250430165507

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817944
	VISIT DATE: 05/15/2025

NARRATIVE

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During the investigation, LPA conducted interviews with all pertinent parties, including staff, and toured the infant classroom. During this investigation, the department received conflicting information whether the facility staff handle infant children in a rough manner and staff speak inappropriately to infant children.

Based on interviews and documentation reviewed, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025

LIC9099 (FAS) - (06/04)

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