334817944-1-22-2025-09-CC-GSEA-DDDSRN-20250129130636

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817944
Report Date: 01/22/2025
Date Signed: 01/22/2025 10:50:12 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2024 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20241203105643

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817944
ADMINISTRATOR:	JOELLE COURTNEY		FACILITY TYPE:	830
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	30	CENSUS: 20	DATE:	01/22/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Joelle Courtney, Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Personal Rights- Staff do not take steps to prevent child from falling and hitting head on multiple occasions

INVESTIGATION FINDINGS:

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On 1/22/2025, at 10:00 AM Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Joelle Courtney, regarding the above listed allegation, which was received on 12/3/2024. During the visit, LPA toured the facility, took census, and spoke to the director regarding final finding.

Allegation: 1) Staff do not take steps to prevent child from falling and hitting head on multiple occasions

It was alleged, on multiple occasions, staff did not prevent a child from falling and hitting their head during classroom activity time. All staff stated infant children, who crawl, roam the small classroom, and explore toys and a wall activity center where children often pull themselves up to the activity wall display. Staff stated they keep a close eye on each child while at play. In addition, staff stated it is common for children of this age to stumble and fall as they learn to balance. Staff stated they watch each child closely and are in close proximity, ready to assist a falling child when necessary. (CONT. 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20241203105643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817944
	VISIT DATE: 01/22/2025

NARRATIVE

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During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed incident reports and facility policy protocol, and toured the infant classroom. During this investigation, the department received conflicting information whether the facility staff failed to prevent children from falling and hitting their head on multiple occasions.

Based on interviews and documentation reviewed, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: (916) 838-5751
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025

LIC9099 (FAS) - (06/04)

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