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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830361
Report Date: 05/09/2024
Date Signed: 05/14/2024 11:47:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231215105525
FACILITY NAME:TORRES-FELIX FAMILY CHILD CAREFACILITY NUMBER:
334830361
ADMINISTRATOR:TORRES MELISSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 972-2054
CITY:HEMETSTATE: CAZIP CODE:
92545
CAPACITY:14CENSUS: 7DATE:
05/09/2024
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Melissa and Alexander TorresTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Daycare child was sexually abused while in care
Licensee left daycare children unattended.
Licensee allowed unqualified individuals to provide care and supervision.
Adult poses as a risk to daycare children while in care.
INVESTIGATION FINDINGS:
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 ************This is an amended report to a visit conducted on 05/09/2024.***************
On May 9, 2024 at 12:30 PM, Licensing Program Analyst (LPA), Cindy Hamilton, made a subsequent unannounced complaint investigation visit to deliver findings for the above referenced allegations. LPA met with licensees Melissa Torres and Alexander Torres who were informed of the decision rendered. LPA Hamilton was delivering the findings of the complaint investigation conducted by Investigations Branch (IB) Investigator, Dennis Seng.
On December 15, 2023, Community Care Licensing (CCL) received information stating daycare child was sexually abused while in care, licensee left daycare children unattended and licensee allowed unqualified individuals to provide care and supervision. Based on files reviewed, interviews conducted, and information gathered, IB Investigator Seng determined that there was insufficient evidence to prove that there was neglect and/or lack of supervision that led to sexual assault on C1 while in care. The investigation revealed that there were no witnesses or residents who witnessed the incident, and there was no surveillance footage to show that the incident occurred. Further interviews with pertinent parties
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20231215105525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TORRES-FELIX FAMILY CHILD CARE
FACILITY NUMBER: 334830361
VISIT DATE: 05/09/2024
NARRATIVE
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also revealed that they did not believe the incident happened since C1 was only at the facility for a week and would only stay at the daycare for approximately 15 minutes before being picked up. A separate investigation was also conducted by Hemet Police Department, and the case was closed due to insufficient evidence.

Regarding the allegation that the Licensee left day care children unattended, it was alleged that the Licensees would leave the children under the care of their older sons. Confidential interviews conducted revealed that the Licensees would leave the children under the care of spouse, who is the Co-Licensee, and their older children if needed to run errands or step away from the facility. According to interviews conducted with staff and children, LPA also confirmed that the daycare would always ensure that an adult staff was always in the daycare and would never leave the children alone in the care of a minor.

Regarding the allegation that the Licensee allowed unqualified individuals to provide care and supervision, LPA Hamilton conducted a review of Staff records and verified that all adults associated and working at the daycare were qualified, per Title 22. Pertinent interviews with staff, children, and residents of the home were also conducted, and LPA confirmed that the individuals providing care and supervision were all adults and had the required training and clearance.

Regarding the allegation that there is an adult that poses a risk to the daycare children in care, LPA Hamilton reviewed the staff files and verified that all adults providing care and supervision and residents living in the home had a fingerprint clearance. LPA also reviewed the files to ensure staff were qualified to provide care and supervision and noted that the documentation on file was current. In addition, the daycare was recently being investigated due to a complaint that alleged that an adult had sexually assaulted a child while in care; however, that allegation was found to be unsubstantiated by Community Care Licensing Investigations Bureau and the Hemet Police Department due to insufficient evidence and determined the adult was not a risk. Based on the information gathered, LPA could not corroborate allegation that an adult poses a risk to the children in care, therefore, the allegation is UNSUBSTANTIATED

Based on confidential interviews and records review, the allegations daycare child was sexually abused while in care, licensee left daycare children unattended and licensee allowed unqualified individuals to provide care and supervision, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 10-CC-20231215105525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TORRES-FELIX FAMILY CHILD CARE
FACILITY NUMBER: 334830361
VISIT DATE: 05/09/2024
NARRATIVE
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An exit interview was conducted, a copy of this report, Appeal Rights, and Notice of Site Visit was provided to Licensees Melissa Torres and Alexander Torres. The licensees were reminded that the Notice of Site visit must remain posted for 30 consecutive days and violation of this regulation may result in civil penalties.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3