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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830361
Report Date: 07/02/2025
Date Signed: 07/16/2025 02:42:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2025 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250528113626
FACILITY NAME:TORRES & FELIX FAMILY CHILD CAREFACILITY NUMBER:
334830361
ADMINISTRATOR:MELISSA TORRESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 972-2054
CITY:HEMETSTATE: CAZIP CODE:
92545
CAPACITY:14CENSUS: 12DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Melissa and Alexander TorresTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Uncleared adult in home.
INVESTIGATION FINDINGS:
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On July 16, 2025, at 2:05 pm, Licensing Program Analyst (LPA) Cindy Hamilton met with licensees Melissa Torres and Alexander Torres, Sr. to deliver the findings for the above stated allegation.  LPA Hamilton LPA Sumayya Habeebulla conducted a health and safety inspection of the FCCH on June 4, 2025, and no safety concerns were noted.  LPA obtained and reviewed pertinent documentation from children and staff files. Due to compliant being anonymous, LPA was unable to contact the reporting party and obtain additional pertinent information regarding the allegation.

On May 28, 2025, Community Care Licensing (CCL) received information indicating that the licensee was allowing an uncleared adult access to the home. During the investigation, Licensing Program Analyst (LPA) Hamilton conducted interviews with two licensees, one child and 2 adult residents/staff. Confidential interviews revealed that the alleged uncleared adult does not live in the residence, does not have access to the home, and therefore does not require fingerprint clearance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250528113626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TORRES & FELIX FAMILY CHILD CARE
FACILITY NUMBER: 334830361
VISIT DATE: 07/02/2025
NARRATIVE
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 Further interviews confirmed that the alleged uncleared adult does not lived in the home and has not returned in approximately six years. On June 4, 2025, LPA Hamilton and LPA Habeebulla toured the home, including off-limits areas, accounted for all residents, and verified that all required individuals had been fingerprint cleared and was associated with the facility. Additionally, LPA Hamilton contacted the Hemet Police Department and spoke with Detective Spellacy, obtaining a Crime/Incident Report related to a previous investigation concerning the alleged uncleared adult. Upon review, the report corroborated that the adult does not reside in the home.

Based on confidential interviews and records review, the allegation that there is an uncleared adult in the home, may have occurred, however it is not supported or proven by evidence. Therefore, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report, appeal rights and notice of site visit was reviewed and provided to licensees Melissa and Alexander Torres Sr. Licensees were reminded that the Notice of Site Visit must posted and remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2