334830446-2-10-2026-09-CC-GSEA-DRDV6Z-20260217151021

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334830446
Report Date: 02/10/2026
Date Signed: 02/10/2026 08:30:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260120150736

FACILITY NAME:	VERDUGO FAMILY CHILD CARE		FACILITY NUMBER:	334830446
ADMINISTRATOR:	VERDUGO, ERICA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(760) 343-4175
CITY:	THOUSAND PALMS	STATE: CA	ZIP CODE:	92276
CAPACITY:	14	CENSUS: 3	DATE:	02/10/2026
		UNANNOUNCED	TIME BEGAN:	07:55 AM
MET WITH:	Licensee Erica Verdugo		TIME COMPLETED:	08:55 AM

ALLEGATION(S):

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Personal Rights – Licensee is not meeting day care child's diapering needs
Lack of Supervision – Day care child sustained unexplained bruise while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Erica Verdugo and toured the facility. LPA met with Erica Verdugo to further discuss the complaint/allegations. Previously, on 1/27/2026, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: On three separate occasions a child was picked up from the facility and determined to be soiled. Also, a child arrived home with a bruise on their forehead without any knowledge as to how it occurred.

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: From November 2025 through January 2026, a child that was enrolled at the facility was picked up with a soiled diaper.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260120150736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: VERDUGO FAMILY CHILD CARE	FACILITY NUMBER: 334830446
	VISIT DATE: 02/10/2026

NARRATIVE

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It was assumed that the diaper had been soiled for some time due to the sticky consistency of the contents and not due to any rash or redness observed. The licensee and their staff conduct diaper checks throughout the day. Diapers are checked prior to nap time and after. During the visit conducted on 1/27/2026, LPA observed facility staff inform a parent/legal guardian that their child’s diaper was wet. Staff offered to change the diaper and the parent/legal guardian preferred to do it themselves.

A child was picked up early from the facility, during nap time. After about an hour, a picture was received by the licensee, of the child, showing swelling above the eye, on the eyebrow, with an inquiry as to what had occurred. Prior to napping the child was observed playing and no complaints of pain or that there had been an incident/injury. The child never cried or complained about anything throughout the day. LPA was not successful after making multiple attempts to obtain additional information from pertinent sources surrounding this alleged injury.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Erica Verdugo.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

LIC9099 (FAS) - (06/04)

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