334830481-1-6-2026-09-CC-ANOE-DQYRS4-20260204121605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334830481
Report Date: 01/06/2026
Date Signed: 01/06/2026 05:30:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Tiffanie Diep

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251203101241

FACILITY NAME:	CHILDRENS LIGHTHOUSE OF RIVERSIDE, CA		FACILITY NUMBER:	334830481
ADMINISTRATOR:	BONNIE ACOSTA		FACILITY TYPE:	850
ADDRESS:	19743 LURIN AVENUE		TELEPHONE:	(951) 653-6688
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	128	CENSUS: 67	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Princess Benjamin		TIME COMPLETED:	05:45 PM

ALLEGATION(S):

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Neglect/Lack of Supervision - Staff does not provide adequate supervision to children in care
Personal Rights - Staff handle children in a rough manner
Personal Rights - Staff yell at children
Food Services - Staff does not ensure that facility kitchen is sanitary

INVESTIGATION FINDINGS:

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On 01/06/2026 at 1:00 PM, Licensing Program Analyst (LPA) Tiffanie Diep met with Assistant Director Princess Benjamin for the purpose of an unannounced complaint visit to deliver the findings regarding the above allegations. LPA observed nine staff supervising 67 napping children.

It was alleged that staff does not provide adequate supervision to children in care, handle children in a rough manner, yell at children, and does not ensure that the facility kitchen is sanitary. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with staff and day care children.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 09-CC-20251203101241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDRENS LIGHTHOUSE OF RIVERSIDE, CA	FACILITY NUMBER: 334830481
	VISIT DATE: 01/06/2026

NARRATIVE

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Continued from LIC 9099 (Page 2)

During a previous visit and today’s visit, LPA observed appropriate ratios were maintained by staff. Interviews conducted disclosed staff conduct face-to-name checks every hour and during transitions to ensure adequate supervision. Consistent statements disclosed staff members maintain current pediatric cardiopulmonary resuscitation (CPR) and first aid certifications to assist children who may experience breathing difficulties. There were no disclosures made regarding children in care experiencing breathing difficulties. LPA did not observe staff yell or handle day care children in a rough manner. Information obtained indicated staff provide alternative activities to children when handling challenging behaviors. Interviews did not disclose consistent statements regarding witnessing staff yelling or handling day care children in a rough manner when handling challenging behaviors. LPA observed the kitchen was clean, free of litter, rubbish, and free of rodents and other vermin. LPA also observed food was stored appropriately and protected from contamination. Records reviewed revealed staff responsible for food preparation are required to maintain sanitation standards. Information obtained indicated cleaning procedures for the kitchen include daily, weekly, and monthly maintenance. Interviews did not disclose consistent statements regarding all staff engaging in food-service sanitation practices. Due to conflicting statements, it is determined there was a lack of clear corroborating evidence to support the above allegations.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegations could not be substantiated or dismissed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the assistant director, Princess Benjamin. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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