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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830481
Report Date: 02/01/2024
Date Signed: 02/01/2024 12:43:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2023 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231108141423
FACILITY NAME:CHILDRENS LIGHTHOUSE OF RIVERSIDE, CAFACILITY NUMBER:
334830481
ADMINISTRATOR:BONNIE ACOSTAFACILITY TYPE:
850
ADDRESS:19743 LURIN AVENUETELEPHONE:
(951) 653-6688
CITY:RIVERSIDESTATE: CAZIP CODE:
92508
CAPACITY:128CENSUS: 81DATE:
02/01/2024
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Director Bonnie AcostaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Personal Rights-Staff yells at day care children
Personal Rights-Staff handle day care children in a rough manner.
INVESTIGATION FINDINGS:
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On 02/01/2024 at 11:10 AM, Licensing Program Analyst (LPA) Susan Brewer arrived unannounced for the purpose of conducting a complaint investigation and to deliver findings regarding the above allegations of Personal Rights Violations. LPA S. Brewer was greeted by Director Bonnie Acosta and granted entry to tour the facility. LPA took a census of children in care.

The investigation was initiated on 11/14/2023 by LPA Laura Mejorado and a follow-up investigation was conducted on 01/24/2024 by LPAs Susan Brewer and Giselle Carbullido, to gather facility records, make observations and conduct interviews with pertinent parties, including staff and children. During today’s investigation LPA S. Brewer met with the Director Bonnie to discuss the above allegations.

1st allegation: It was alleged staff yells at day care children. There was conflicting information after conducting interviews with pertinent parties, conducting observations, and reviewing of facility records. Based on conflicting information gathered, the allegation is determined to be unsubstantiated.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20231108141423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDRENS LIGHTHOUSE OF RIVERSIDE, CA
FACILITY NUMBER: 334830481
VISIT DATE: 02/01/2024
NARRATIVE
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2nd allegation: It was alleged staff handle day care children in a rough manner. There was conflicting information after conducting interviews with pertinent parties, conducting observations, and reviewing of facility records. Based on conflicting information gathered, the allegation is determined to be unsubstantiated.

Although the allegations that a staff yelled at a day care child and a staff handled a day care child in a rough manner may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation/s did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No citations issued for this report.

Notice of Site Visit was given and must remain posted for 30 days.

Exit interview was conducted and a copy of this report was provided to the Director Bonnie Acosta.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC UPON REQUEST FOR THREE YEARS.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2