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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830481
Report Date: 06/25/2024
Date Signed: 06/25/2024 04:10:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2024 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240605150122
FACILITY NAME:CHILDRENS LIGHTHOUSE OF RIVERSIDE, CAFACILITY NUMBER:
334830481
ADMINISTRATOR:BONNIE ACOSTAFACILITY TYPE:
850
ADDRESS:19743 LURIN AVENUETELEPHONE:
(951) 653-6688
CITY:RIVERSIDESTATE: CAZIP CODE:
92508
CAPACITY:128CENSUS: 65DATE:
06/25/2024
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Director Bonnie AcostaTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Personal Rights - Staff did not treat child with equality
INVESTIGATION FINDINGS:
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On the above date and time Licensing (LPA) Program Analyst Susan Brewer, arrived unannounced at the facility for the purpose of continuing a complaint investigation and to deliver findings into the above allegation. The LPA was greeted by the Director Bonnie Acosta and granted entry to tour the facility inside and out. LPA conducted a census of 65 children in care.

On 06/13/2024 the LPA S. Brewer initiated the complaint for allegation of a personal rights violation. The LPA conducted interviews with pertinent parties, made observations and reviewed records and more time was needed to complete the investigation. During today's investigation, LPA further reviewed facility records, made observations, and conducted interviews pertinent to the investigation.

It was alleged that on 05/30/2024 a facility staff did not treat child with equality when a staff was witnessed snatching a water bottle from a subject child’s possession and staff harassed the child on multiple occasions for having their water bottle, while other daycare children were allowed to have their water bottles on hand.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20240605150122
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDRENS LIGHTHOUSE OF RIVERSIDE, CA
FACILITY NUMBER: 334830481
VISIT DATE: 06/25/2024
NARRATIVE
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LIC9099C Page 2

LPA interviews conducted with pertinent parties revealed facility staff temporarily removed a water bottle belonging to a subject child for misuse of the water bottle during daily activities. Information gathered during the interviews also revealed potential safety concerns for a subject child while climbing play structures, where the child needed both hands to climb and for swinging the bottle at other children coming into close proximity of the child's personal water bottle. In addition, parties interviewed revealed other alternatives of drinking water for children was freely available by drinking fountains and/or pitchers of water and disposable cups, when the water bottle was temporarily set aside. The licensee was unable to provide video footage for LPA to review alleged dates and times of incidents. Therefore, based on the conflicting information gathered from pertinent interviews and review of records, the allegation is determined to be Unsubstantiated.

Although the allegation that a facility staff did not treat child with equality may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No citations issued on today’s date.

No civil penalties issued on today’s date.

Exit interview conducted and a copy of this report was provided to the Director Bonnie Acosta, on this date.

A notice of site was given and will need be posted for the next 30 days.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4