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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334840766
Report Date: 09/19/2024
Date Signed: 09/19/2024 11:42:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2024 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240823150610
FACILITY NAME:SCHOOL TIME MONTESSORIFACILITY NUMBER:
334840766
ADMINISTRATOR:MONICA G. MACIELFACILITY TYPE:
850
ADDRESS:10235 WELLS DRIVETELEPHONE:
(951) 689-1151
CITY:RIVERSIDESTATE: CAZIP CODE:
92503
CAPACITY:89CENSUS: 26DATE:
09/19/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Monica Maciel
TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate the above complaint received on 08/23/24. An initial visit was conducted on 08/27/24, at which time LPA conducted interviews and reviewed records. LPA was granted entry by facility representative Monica Maciel. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the facility representative to further discuss the complaint allegations and deliver findings.

It was alleged staff handled day care child in a rough manner. During the investigation, LPA interviewed all pertinent parties, including facility staff, and reviewed records.
Pertinent party interviews stated subject child has a history of tantrums and throws their body onto the ground, sometimes headfirst, risking injury. Pertinent parties stated while transitioning to the nap room, the child threw themselves onto the ground multiple times, and staff held the child by the arm to prevent the child from hitting their face/head. Pertinent parties stated this resulted in bruising to the child’s arm.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240823150610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SCHOOL TIME MONTESSORI
FACILITY NUMBER: 334840766
VISIT DATE: 09/19/2024
NARRATIVE
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Interviews denied handling child in a rough or punitive manner and only held the child to prevent a serious injury. Pertinent parties stated the child’s authorized representative was notified of the incident, and bruising, by phone, text, and written incident reports.
LPA reviewed the following records: incident report with photos, phone texts, and facility’s parent handbook. Photos received show bruising on child’s arm. Incident reports and text messages show regular communication regarding incidents of tantrums and aggressive behaviors towards other individuals. Parent handbook revealed facility followed communication and initiated steps for addressing challenging behaviors as outlined in parent handbook.
Due to conflicting information obtained from interviews and records from what was reported, LPA is unable to determine if a child was handled in a rough manner. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to the Director, Monica Maciel. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2