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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334840822
Report Date: 04/17/2023
Date Signed: 04/17/2023 12:18:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2023 and conducted by Evaluator Nasha King
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230320161522
FACILITY NAME:BERROTERAN FAMILY CHILD CAREFACILITY NUMBER:
334840822
ADMINISTRATOR:BERROTERAN, BRETTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 392-1090
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:14CENSUS: 7DATE:
04/17/2023
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Brett BerroteranTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Licensee doesn't have proper napping equipment for day care children.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Nasha King arrived at the facility for the purpose of delivering the complaint findings into the above-referenced allegation. LPA met with Brett Berroteran, Licensee. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Mrs. Berroteran the conclusion of the complaint investigation.

On March 03, 2023, Community Care Licensing (CCL) received a complaint alleging that the Licensee doesn't have proper napping equipment for day care children. Per the Licensee’s admission, there are no mats and cots onsite at the facility and claimed that the children do not nap while at the facility. Additionally, during the inspection of the daycare, LPA did not observe any cots or mats, and after further questioning the licensee, she relayed to LPA that if the children did fall asleep, they would fall asleep on the couch.

Please see LIC 9099C for a continuation of this report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20230320161522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BERROTERAN FAMILY CHILD CARE
FACILITY NUMBER: 334840822
VISIT DATE: 04/17/2023
NARRATIVE
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Based on the information obtained from confidential interviews and LPA’s observation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Facility is cited in accordance with California Code of Regulations, (Title 22, Division & Chapter number), Section 101223(a)(2) Personal Rights.

An exit interview was conducted, and this report was reviewed with the Licensee, Brett Berroteran, and a copy was provided.

Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 10-CC-20230320161522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BERROTERAN FAMILY CHILD CARE
FACILITY NUMBER: 334840822
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/01/2023
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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The Licensee agrees to purchase sleeping mats to ensure suitable sleeping arrangements for children in care. Licensee will email LPA a picture of the POC on or berfore the POC due date.
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The Licensee admitted to not having any mats or cots onsite at the facility and also claimed that the children do not nap while at the facility. This poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2023 and conducted by Evaluator Nasha King
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230320161522

FACILITY NAME:BERROTERAN FAMILY CHILD CAREFACILITY NUMBER:
334840822
ADMINISTRATOR:BERROTERAN, BRETTFACILITY TYPE:
810
ADDRESS:41161 JAMAICA LANETELEPHONE:
(951) 392-1090
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:14CENSUS: DATE:
04/17/2023
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Brett BerroteranTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Licensee had day care child engaging in inappropriate activities.
Licensee is not providing adequate food service to day care children.
Licensee is not allowing day care children's parents into the facility.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Nasha King arrived at the facility for the purpose of delivering the complaint findings into the above-referenced allegations. LPA met with Brett Berroteran, Licensee. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Mrs. Berroteran the conclusion of the complaint investigation.

On March 03, 2023, Community Care Licensing (CCL) received a complaint alleging that the Licensee had day care child engaging in inappropriate activities, Licensee is not providing adequate food service to day care children, and Licensee is not allowing day care children's parents into the facility.

In regards to the allegation Licensee had day care child engaging in inappropriate activities, such as cleaning and doing chores, confidential interviews conducted with pertinent parties, including children and parents,

Please see LIC 9099C for a continuation of this report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20230320161522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BERROTERAN FAMILY CHILD CARE
FACILITY NUMBER: 334840822
VISIT DATE: 04/17/2023
NARRATIVE
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LPA was unable to corroborate this allegation. In addition, the Licensee denied the allegation, citing that no child has ever engaged in any sort of child labor at this facility.

In regards to the allegation Licensee is not providing adequate food service to day care children, confidential interviews conducted with the Licensee, children, and parents did not corroborate this allegation. Per the Licensee, children are provided breakfast, lunch, supper and 2-3 snacks per day. Additionally, LPA observed adequate food for the children and noted that the Licensee is following the proper guidance under the food program.

In regards to the allegation Licensee is not allowing day care children's parents into the facility, confidential interviews conducted with the Licensee and parents did not corroborate this allegation. Parents interviewed stated that they were allowed to come into the facility at any given time, however most parents usually drop-off and pick-up at the door because they are in a hurry. Per the Licensee, parents have never been denied access into the facility.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Licensee, Brett Berroteran, and a copy was provided.

Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

Please see LIC 9099C for a continuation of this report.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5