334841977-8-5-2021-09-CC-AROS-C8483T-20211023221005

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334841977
Report Date: 08/05/2021
Date Signed: 08/05/2021 05:09:14 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2021 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210707085216

FACILITY NAME:	UNITED FAMILIES INC INDIO		FACILITY NUMBER:	334841977
ADMINISTRATOR:	MAGDA FRANCO		FACILITY TYPE:	850
ADDRESS:	47155 VAN BUREN STREET 252		TELEPHONE:	(760) 863-3952
CITY:	INDIO	STATE: CA	ZIP CODE:	92201
CAPACITY:	40	CENSUS: 11	DATE:	08/05/2021
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Maria Lomeli		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility not following COVID-19 protocol

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Blanca Ruiz and Destinee Hogue arrived at the facility to conclude an investigation regarding a complaint received concerning the above allegation, a prior inspection was made on 07/15/21. During prior inspection LPAs observed teacher at the entrance of the facility taking children's temperature, performing physical health checks, and requesting children and visitors to wash their hands before entering the classrooms. The facility was toured, and census was taken. Children were observed wearing a face mask social distancing were maintained. LPA was given access to the facility by Site Director, Maria Lomeli.
Complainant reported that center staff is not following COVID-19 protocol.
It was disclosed by pertinent parties that facility quarantine children for 14 days if family traveled outside county limits and/or if children are exhibiting any COVID 19 related symptoms even; even though a medical note is provided. It was reported by the center that on or about the month of June and/or July 2021, an incident of a child (ren) exhibiting COVID 19 symptom(s) was reported to staff and child’s parent/legal guardian was notified to return to the facility to pick up child(ren).

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20210707085216

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: UNITED FAMILIES INC INDIO	FACILITY NUMBER: 334841977
	VISIT DATE: 08/05/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Parent/legal guardian was informed by staff that a doctor’s note was required upon returning to the facility to exempt the child from quarantine and to rule out exposure of COVID 19. During the course of the investigation evidence was obtained that explained that center’s staff obtained a doctor’s note for the child in question to exempt him/her of COVID 19 related symptoms due to allergies; however, parent/legal guardian was asked to quarantine child for 14 days and to provide a negative COVID 19 Test.

Per information provided by licensee, facility has a COVID 19 preparedness and emergency plan in place since June 2020, in accordance with Center for Disease Control (CDC), Imperial County Health Department guidelines, as well as California Department of Social Services. In addition, Health Declaration forms: COVID 19 (Revision 04/2021) must be completed by parents of children in care and staff every Monday before returning to the facility after a minimum of two days of absence. Health Declaration form states “If you travel across the border (Mexico or Canada) must quarantine for 7 days and provide COVID 19 test to return. If you desire not to take the COVID 19 test we will need you to quarantine for 14 days. If you travel for medical or dental appointments, you may be exempt to quarantine if you provide a medical note.”

Information and documentation collected during the course of the investigation revealed that the center failed to comply with center’s guidelines such as COVID 19 Health Declaration forms; as well as abiding to the COVID-19 policies and procedures from above agencies to maintain a healthy, safe and welcoming learning environment within the center.

Based on documents received and information obtained during the investigation. The above allegation has been SUBSTANTIATED, at this time, based on the preponderance of the evidence.

See Lic 9099D for the deficiency cited

An exit interview was conducted, and Notice of Site Visit posted, Appeal Rights discussed and given to the licensee, along with a copy of this report.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 09-CC-20210707085216

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: UNITED FAMILIES INC INDIO	FACILITY NUMBER: 334841977
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/05/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/11/2021 Section Cited CCR 101173(d)	1 2 3 4 5 6 7	The child care center shall operate in accordance with the terms specified in the plan of operation. Facility included in their plan of operation the following information related to COVID-19 preparedness and emergency plan “…If you travel for medical or dental appointments, you may be exempt to quarantine if you provide a medical note.	1 2 3 4 5 6 7	Licensee Maria Lomeli agreed to review and comply with the terms and conditions as stated in Center’s plan of operation. Mrs. Magda Franco further agreed to ensure that staff members explain to center staff and parents/legal guardian the most updated information.
	8 9 10 11 12 13 14	This requirement was not being met as evidenced: On 06/2021 and/or 07/2021, facility failed to adhere to this plan on file by not allowing child(ren) to attend daycare after quarantine was served;although, parent/legal guardian provided a doctor’s note to exempt the child. “This poses a potential risk to the Health, Safety, and Personal Rights to the children in care".	8 9 10 11 12 13 14	Copy of updated COVID 19 preparedness and emergency plan must be provided to CCL by 08/11/21 Ms. Lomeli agreed to submit written statement of understanding to the Department by 08/11/2021.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3