334842338-11-15-2024-10-CC-PBER-DB9Q4W-20241122105102

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334842338
Report Date: 11/15/2024
Date Signed: 11/15/2024 02:43:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2024 and conducted by Evaluator Courtnee Peebles

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240918092104

FACILITY NAME:	CHILDREN'S LIGHTHOUSE LEARNING CENTER		FACILITY NUMBER:	334842338
ADMINISTRATOR:	LINDA SCOTT		FACILITY TYPE:	850
ADDRESS:	23656 CLINTON KEITH ROAD		TELEPHONE:	(951) 600-9395
CITY:	MURRIETA	STATE: CA	ZIP CODE:	92562
CAPACITY:	120	CENSUS: 87	DATE:	11/15/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Linda Scott		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Staff do not properly report incidents involving daycare children
Staff was agressive with child in care

INVESTIGATION FINDINGS:

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On November 15, 2024, at 02:00 P.M., Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Children's Lighthouse Learning Center (CCC) and met with Director Linda Scott to discuss the investigative findings.

LPA conducted a tour of the facility and took a census of the children in care. During the investigation, LPA conducted confidential interviews with two staff members (S1, S2), two parents (P1, P2), and one child (C1).

The complaint, received on November 15, 2024, alleged that staff do not properly report incidents involving daycare children and that staff were aggressive with a child in care.

Regarding the first allegation that staff do not properly report incidents involving daycare children;

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Pauline Beschorner	TELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee Peebles	TELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240918092104

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S LIGHTHOUSE LEARNING CENTER	FACILITY NUMBER: 334842338
	VISIT DATE: 11/15/2024

NARRATIVE

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According to the CCC handbook, staff are required to inform parents immediately if a child sustains a serious injury or an injury above the neck/shoulder area. For minor injuries, such as a scraped knee, staff are instructed to clean the affected area and document the injury in an incident report. Staff are not required to notify parents of every minor injury that may not require medical treatment. For C1 specifically, CCC staff had agreed to inform C1’s legal guardian of all injuries or altercations, both major and minor, as a courtesy.

Confidential interviews revealed that CCC staff report injuries to parents or legal guardians as soon as possible. Interviewees also stated that no major incidents involving C1 had occurred that would have required immediate or emergent care.

Regarding the second allegation that staff were aggressive with a child in care; This allegation involved a claim that an unknown staff member had aggressively grabbed a child by the wrist. Four out of five interviews indicated that interviewees had never witnessed or heard of a staff member aggressively grabbing a child by the wrist. Additionally, LPA reviewed incident reports from the past 30 days and found no records related to this allegation. Due to a lack of specific information, including the date, time, and persons involved, LPA was unable to corroborate that any staff member was aggressive with a child in care.

Based on interviews and records reviewed, the allegation that staff do not properly report incidents involving daycare children may have occurred; however, it is not supported or proven by evidence. Similarly, the allegation that staff were aggressive with a child in care is unsubstantiated due to insufficient evidence. Therefore, both allegations are unsubstantiated at this time.

A copy of this report, along with appeal rights and a Notice of Site Visit, was provided to Director Linda Scott.

SUPERVISOR'S NAME: Pauline Beschorner	TELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee Peebles	TELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024

LIC9099 (FAS) - (06/04)

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