334842464-9-17-2024-09-CC-AROS-D9DSXU-20240923141627

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334842464
Report Date: 09/17/2024
Date Signed: 09/17/2024 11:57:03 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2024 and conducted by Evaluator Perla Ordones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240625081550

FACILITY NAME:	RENU HOPE FOUNDATION		FACILITY NUMBER:	334842464
ADMINISTRATOR:	DENISE DICKSON		FACILITY TYPE:	830
ADDRESS:	235 N. 2ND STREET		TELEPHONE:	(951) 845-3816
CITY:	BANNING	STATE: CA	ZIP CODE:	92220
CAPACITY:	18	CENSUS: 8	DATE:	09/17/2024
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Facility Representative Maria Camacho		TIME COMPLETED:	12:05 PM

ALLEGATION(S):

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Staff does not speak to children in an appropriate manner

INVESTIGATION FINDINGS:

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On the date and time listed, Licensing Program Analysts (LPAs) Perla Ordones and Taityana Benson arrived at the facility to deliver the findings of this complaint investigation which was initiated on 07/02/2024. LPAs met with Facility Representative Maria Camacho. LPAs toured the facility, took census, conducted interviews, and discussed the following with the Facility Representative.

During the investigation, LPAs made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, staff speaks to children in an inappropriate manner.

LPAs investigated the allegation(s) and gathered the following information:

Please see LIC9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240625081550

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: RENU HOPE FOUNDATION	FACILITY NUMBER: 334842464
	VISIT DATE: 09/17/2024

NARRATIVE

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It was reported, on or about June 2024, that a staff member would pick up infants and scream in their faces. LPAs conducted observations throughout the investigation but did not observe any staff members yelling at infants. LPAs conducted interviews with pertinent parties who had conflicting accounts of having witnessed a staff yelling at children. Some interviewees stated they had never witnessed a staff member yell at children while others stated they had witnessed a staff member raise their voice at the children when frustrated.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Facility Representative Maria Camacho.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

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