<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842510
Report Date: 06/20/2025
Date Signed: 06/20/2025 12:32:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator Naomi Hurtado
COMPLAINT CONTROL NUMBER: 10-CC-20250522151014
FACILITY NAME:ZAMORA FAMILY CHILD CAREFACILITY NUMBER:
334842510
ADMINISTRATOR:ZAMORA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 698-8097
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 4DATE:
06/20/2025
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Maria ZamoraTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not meeting infants diapering needs
Licensee is not providing adequate food to infant
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/20/2025 at 12:10 PM, Licensing Program Analyst (LPA) Naomi Hurtado arrived unannounced at Zamora FCCH (Family Child Care Home) and met with Licensee Maria Zamora to deliver the investigative findings regarding the allegations listed above.

On 5/22/2025 a complaint was received alleging that the Licensee is not meeting infants diapering needs and the Licensee is not providing adequate food to infant. An initial 10 day visit was conducted on 5/28/2025 where LPA Hurtado obtained a copy of the facility roster, copies of children files, and interviewed staff (S1) and Licensee.

During the investigation, Licensee was interviewed about allegations that Child 1 (C1) had frequent diaper rashes while in care and that C1 showed signs of being hungry. Licensee stated at the beginning of May there was a day when C1 had multiple bowel movements and needed to be changed about 5 times.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250522151014
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ZAMORA FAMILY CHILD CARE
FACILITY NUMBER: 334842510
VISIT DATE: 06/20/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Licensee reported to C1’s parent that C1 had a rash upon pick up. Licensee also stated she would report any concerns to the parent at the end of the day. Licensee reported C1 was provided 3 meals and 2 snacks per day and that C1 was a “good eater.” LPA interviewed staff 1 (S1) who assisted with cooking and caring for the children. S1 reported C1 would eat their food, but was not aware of diaper rashes as the Licensee would change the children. Additionally, 2 out of 2 confidential witnesses were interviewed and denied having any concerns regarding the statements alleged. Due to the age of the children, productive interviews were unable to be obtained.

Based on observations, facility records, and interviews with Licensee, S1, and confidential witnesses, there is not enough evidence to support the allegations that the Licensee is not meeting infants diapering needs and the Licensee is not providing adequate food to infant. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED at this time.

A notice of site visit was given to Licensee Maria Zamora and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and the report was reviewed with Licensee Maria Zamora. Appeal rights were discussed and provided during the exit interview.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2