<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842686
Report Date: 08/24/2023
Date Signed: 08/24/2023 12:40:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2023 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230724160430
FACILITY NAME:HELPING HANDS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334842686
ADMINISTRATOR:THERESA GOMEZFACILITY TYPE:
850
ADDRESS:8201 ARLINGTON AVENUE, SUITE GTELEPHONE:
(951) 687-5437
CITY:RIVERSIDESTATE: CAZIP CODE:
92503
CAPACITY:80CENSUS: 11DATE:
08/24/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Director, Theresa GomezTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate regarding the above complaint received on 07/24/23. Initial visits were conducted on 07/27/23 and 08/15/23 at which time LPA conducted interviews and reviewed records. LPA was given access to the facility by the Director, Theresa Gomez. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the Director to further discuss the complaint allegations and deliver findings.
.
It was alleged staff yanked on children’s arms to keep them from exiting a door. During the investigation, LPA reviewed records and interviewed pertinent parties, including five staff. Due to the age of children LPA was unable to qualify and complete children’s interviews.
Staff interviews denied handling or observing other staff handling children in a rough manner. Staff also stated as a mandated reporter they would report the mishandling of children.
LPA attempted to review video footage however was unable to due to a short video retention time frame.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20230724160430
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: HELPING HANDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334842686
VISIT DATE: 08/24/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Due to conflicting information obtained during interviews from what was alleged, LPA was unable to determine if a child was mishandled in care therefore, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to
Director, Theresa Gomez. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4