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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843054
Report Date: 06/07/2023
Date Signed: 06/07/2023 09:18:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Sumayya Habeebulla
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605114305
FACILITY NAME:RENU HOPE FOUNDATIONFACILITY NUMBER:
334843054
ADMINISTRATOR:TIFFANIE ROMANFACILITY TYPE:
850
ADDRESS:21091 RIDER STREETTELEPHONE:
(951) 940-7600
CITY:PERRISSTATE: CAZIP CODE:
92570
CAPACITY:72CENSUS: 19DATE:
06/07/2023
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Maribel Gallardo LopezTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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- Staff does not treat daycare child with respect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sumayya Habeebulla arrived at the facility for the purpose of conducting a complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 05/18/23. LPA met with Facility Representative Maribel Gallardo Lopez and discussed the above allegation.

On 05/09/23 LPA Habeebulla conducted interviews with 6 staff including the then Director Deborah Scarborough. Along with interviews, the investigation revealed that: There is an allegation that the Staff does not treat daycare child with respect. Interviews revealed that when there was a change in staff of a preschool classroom, there are bonding issues between the new staff and children. It was brought up that some staff were not fit to be in the younger preschool classroom due to their style and approach and were a better fit in the older preschool classrooms.

See LIC 9099 for continuation
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20230605114305
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RENU HOPE FOUNDATION
FACILITY NUMBER: 334843054
VISIT DATE: 06/07/2023
NARRATIVE
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Further interviews revealed that some staff speak in a manner that is upsetting to the children in care and their tone of voice depicts staff as being rude. The Director stated that she personally monitored staff several times in the classrooms and did not observe any issues between staff and the children; however, LPA corroborated allegation via pertinent interviews conducted.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, 101223(a)(1) Personal Rights), are being cited on the attached LIC 9099D.

An exit interview was conducted with Facility Representative Maribel Gallardo Lopez, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

The Facility Representative understands the Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20230605114305
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: RENU HOPE FOUNDATION
FACILITY NUMBER: 334843054
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/12/2023
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:

(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Facility Representative agrees to review and train Personal Rights section of Title 22 with staff and provide periodical trainings to staff to ensure good rapport between staff and children. Facility Representative agrees to submit a letter to the department stating training has been conducted with staff along with the names of staff who attended the training by the POC due date
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Based on interview, the facility did not comply with the section cited above in ensuring a respectful demeanor of staff towards the children in care which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3