334843054-7-24-2024-10-CC-CMAZ-D7YV9R-20240809161446

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334843054
Report Date: 07/24/2024
Date Signed: 07/24/2024 09:11:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2024 and conducted by Evaluator Sumayya Habeebulla

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240624103002

FACILITY NAME:	RENU HOPE FOUNDATION		FACILITY NUMBER:	334843054
ADMINISTRATOR:	TIFFANIE ROMAN		FACILITY TYPE:	850
ADDRESS:	21091 RIDER STREET		TELEPHONE:	(951) 940-7600
CITY:	PERRIS	STATE: CA	ZIP CODE:	92570
CAPACITY:	72	CENSUS: 15	DATE:	07/24/2024
		UNANNOUNCED	TIME BEGAN:	08:05 AM
MET WITH:	Marcella Arnold		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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- Staff do not ensure disinfecting solutions are prepared fresh each day
- Staff do not ensure food waste is properly disposed of
- Licensee does not ensure disaster drills are conducted in a timely manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sumayya Habeebulla arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 06/24/24. LPA met with Director Marcella Arnold and discussed the above allegations.

On 06/25/24 LPA Habeebulla conducted interviews with 4 staff members including the facility director. Along with the interviews, the investigation revealed that:

The first allegation is Staff do not ensure disinfecting solutions are prepared fresh each day. Interviews revealed that each classroom drops off the emptied bleach cleaning solution bottles in the laundry room every evening after the children leave for the day.

See LIC 9099C for continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240624103002

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: RENU HOPE FOUNDATION	FACILITY NUMBER: 334843054
	VISIT DATE: 07/24/2024

NARRATIVE

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There is an assigned staff at the facility who is responsible for refilling the bottles with the bleach solution and dropping them off every morning to the respective classrooms. Interviews further revealed that the staff of each classroom are responsible for dropping off the bottles daily and placing the correct date on the bottles every morning. Facility Director submitted the log that the center keeps tracking the mixing of the bleach solution by staff.

The second allegation is Staff do not ensure food waste is properly disposed of. Interviews revealed that once lunch time is over, all leftover lunches/food are disposed of into the trash cans with tight fitting lids in the classroom. During the tour of the facility LPA did not observe any open food on the counter or in the classrooms. During the visit LPA also observed staff having their lunches in the staff lunch area located next to the kitchen. Interviews further revealed staff do not keep their lunches on the counter uncovered in the classrooms.

The third and final allegation is Licensee does not ensure disaster drills are conducted in a timely manner. Interviews revealed that each classroom conducts their own emergency evacuation drill every month but do not document the dates. The facility does conduct its fire and disaster drill as a whole at least every 6 months as per the licensing requirements and documents it. Facility Director submitted the log for the Emergency disaster and fire drill for the year 2024 and LPA confirmed that it was up to date.

From the information received by interviews with staff, and facility documents the above allegation cannot be verified. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with facility director Ms. Marcella Arnold, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024

LIC9099 (FAS) - (06/04)

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