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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843331
Report Date: 03/21/2024
Date Signed: 05/02/2024 12:39:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2024 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240313082816
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
334843331
ADMINISTRATOR:ROSALVA GARCIA-CARRANZAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 289-1173
CITY:INDIOSTATE: CAZIP CODE:
92201
CAPACITY:14CENSUS: 6DATE:
03/21/2024
UNANNOUNCEDTIME BEGAN:
07:58 AM
MET WITH:Rosalva Garcia-CarranzaTIME COMPLETED:
11:03 AM
ALLEGATION(S):
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9
Facility is operating out of ratio
Facility does not have complete child records
Facility does not maintain a current roster
INVESTIGATION FINDINGS:
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On 3/21/2024 at 7:58am, Licensing Program Analysts (LPAs) Jeanette Sanchez and Gabriela Hernandez arrived at the facility to initiate a complaint investigation. LPAs met with licensee.

On 3/13/2024, the department received a complaint alleging that the facility is operating out of ratio, does not have complete child records, and does not maintain a current roster. Specifically 3/11/2024, the licensee was alone with 3 children under 24 months, and 5 children over 24 months but not enrolled in school. LPA was provided documentation to show who was present on the specified day.

For the investigation, LPAs toured facility, reviewed records and conducted interviews. LPAs were able to confirm that two children were not on the roster and did not have children records. LPAs also confirmed that licensee had operated out of ratio. Based on LPAs interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2024 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240313082816

FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
334843331
ADMINISTRATOR:ROSALVA GARCIA-CARRANZAFACILITY TYPE:
810
ADDRESS:43930 TOWNE STREETTELEPHONE:
(760) 289-1173
CITY:INDIOSTATE: CAZIP CODE:
92201
CAPACITY:14CENSUS: 6DATE:
03/21/2024
UNANNOUNCEDTIME BEGAN:
07:58 AM
MET WITH:Rosalva Garcia-CarranzaTIME COMPLETED:
11:03 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating over capacity
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/21/2024 at 7:58am, Licensing Program Analysts (LPAs) Jeanette Sanchez and Gabriela Hernandez arrived at the facility to initiate a complaint investigation. LPAs met with licensee.

On 3/13/2024, the department received a complaint from another agency alleging that the facility is operating over capacity. Specifically on one day, the licensee was seen alone with 8 children. It was believed but not confirmed that a ninth child was in an off limit area.

LPAs reviewed records and conducted interviews. LPAs were unable to confirm that licensee is operating over capacity. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and this report was reviewed with the licensee Rosalva Garcia-Carranza. A notice of site visit was given and must remain posted for 30 days.






Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20240313082816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334843331
VISIT DATE: 03/21/2024
NARRATIVE
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See LIC809D for deficiencies

An exit interview was conducted, and this report was reviewed with the licensee Rosalva Garcia-Carranza. A notice of site visit was given and must remain posted for 30 days.




SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240313082816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334843331
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/22/2024
Section Cited
CCR
102416.5(e)
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2
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(e) If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b) and (c). This requirement was not met as evidenced by:
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Licensees will submit plan to LPA to avoid operating out of ratio. Plan will include such things as: children schedules, what will be done if only one licensee is present, as well as the understanding of ratio. Licensee will also submit paperwork for additional assistant.
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9
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Licensee was alone with 3 children under 24 months, and 5 children over 24 months but not enrolled in school. This poses an immediate health, safety or personal rights risk to persons in care.
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Type B
03/29/2024
Section Cited
CCR
102421(b)
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102421 Child's Records (b) The licensee shall maintain, in each child's record, a copy of the emergency information card...This requirement was not met as evidenced by:
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Licensee will submit copies of files to LPA by 3/29/2024
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Two children in care did not have any required documents, which poses a potential health, safety or personal rights risk to persons in care.
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9
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14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240313082816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334843331
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/29/2024
Section Cited
CCR
102417(g)(8)
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2
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7
The home shall be free from defects or conditions which might endanger a child. Safety precautions shall include but not be limited to: (8) Each family child care home shall have a current roster of children...This requirement was not met as evidenced by:
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Licensee will submit complete roster to LPA by 3/29/2024
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Two children in care were not on the roster, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5