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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843331
Report Date: 05/06/2026
Date Signed: 05/06/2026 05:35:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Gabriela Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260319162259
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
334843331
ADMINISTRATOR:ROSALVA GARCIA-CARRANZAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 289-1173
CITY:INDIOSTATE: CAZIP CODE:
92201
CAPACITY:14CENSUS: 4DATE:
05/06/2026
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Rosalva Garcia-CarranzaTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Licensee did not fulfill their mandated reporting requirements
INVESTIGATION FINDINGS:
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On May 6, 2026, at 2:45 p.m., Licensing Program Analyst (LPA) Gabriela Hernandez met with Licensee Rosalva Garcia Carranzo to deliver the findings regarding the above referenced allegations. As part of the investigation, LPA Hernandez conducted interviews, collected relevant documentation, and completed a health and safety inspection of the Family Child Care Home (FCCH) on March 24, 2026.

On March 19, 2026, Community Care Licensing (CCL) received a report alleging the Licensee did not fulfill mandated reporting requirements. Specifically, it was reported that children in care stated, “the mom hits them with flyswatters and makes them eat soap.” During interviews, the Licensee and staff denied that any child made such statements while in care. LPA Hernandez also interviewed enrolled children and was unable to verify whether the comment was made during daycare hours.

Based on the information obtained, although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260319162259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334843331
VISIT DATE: 05/06/2026
NARRATIVE
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A Notice of Site Visit was issued and must remain posted on or near the interior side of the facility’s main entrance for 30 days. Failure to comply may result in a $100 civil penalty.

An exit interview was conducted, and the findings were reviewed with Licensee Rosalva Garcia-Carranza. A copy of this report and the appeal rights were provided to the Licensee.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2