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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843705
Report Date: 03/24/2026
Date Signed: 03/24/2026 09:31:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260115081832
FACILITY NAME:KNOWLES FAMILY CHILD CAREFACILITY NUMBER:
334843705
ADMINISTRATOR:CRYSTAL KNOWLESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 682-9066
CITY:RIVERSIDESTATE: CAZIP CODE:
92508
CAPACITY:14CENSUS: 0DATE:
03/24/2026
UNANNOUNCEDTIME BEGAN:
07:36 AM
MET WITH:TIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Licensee has other employment during child care hours of operation
INVESTIGATION FINDINGS:
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On the above date and time Licensing Program Analyst (LPA) Susan Brewer, arrived at the facility to continue an investigation into the above allegation and to deliver findings. The licensee Crystal Knowles was away from the facility and arrived at 8:09 AM. The licensee granted the LPA entrance into the faciliity and the LPA conducted a census of 0 children in care. Present in the home was 1 adult resident.

On 01/21/2026 LPA Eric Ramos, initiated the investigation for allegation received on 01/15/2026, regarding the license. On 03/18/2026 LPA Susan Brewer met with the licensee Crystal Knowles, made observations, reviewed records and conducted interviews relevant to the allegation. However more time was needed to complete the investigation. On today's date the LPA Susan Brewer met with the licensee Crystal Knowles to discuss the allgation.

See LIC9099C page 2
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260115081832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KNOWLES FAMILY CHILD CARE
FACILITY NUMBER: 334843705
VISIT DATE: 03/24/2026
NARRATIVE
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LIC9099C page 2 - Unsubstantiated

It was alleged that the licensee has other employment during child care hours of operation. The LPA made observations, reviewed records and conducted interviews relevant to the allegation. Interviews conducted with pertinent who stated the licensee is working outside of the home during daycare hours, while children are in care and daycare children are left with an assistant in their absence. The LPA conducted interviews with pertinent parties who denied the allegation. The licensee Crystal Knowles, denied the allegation that they have other employment during daycare hours. Based on conflicting information gathered through observations, records gathered and interviews conducted the allegation is determined to be unsubstantiated.

Although the allegation that the licensee has other employment during child care hours of operation, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No violations were determined at this time.

No civil penalties were issued on today's date.

An exit interview was conducted and a copy of this report and notice of site visit was provided to Crystal Knowles. The LPA observed the licensee post the Notice of Site Visit for Public View.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2