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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843983
Report Date: 06/20/2024
Date Signed: 06/20/2024 11:40:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240318151601
FACILITY NAME:STEPPING STONES PRESCHOOL AND CHILD CARE LLCFACILITY NUMBER:
334843983
ADMINISTRATOR:DESI ANDREWSFACILITY TYPE:
850
ADDRESS:16527 LAKESHORE DRIVETELEPHONE:
(951) 674-5520
CITY:LAKE ELSINORESTATE: CAZIP CODE:
92530
CAPACITY:85CENSUS: 24DATE:
06/20/2024
UNANNOUNCEDTIME BEGAN:
10:49 AM
MET WITH:Desiree AndrewsTIME COMPLETED:
12:01 PM
ALLEGATION(S):
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Child sustained unexplained injuries while in care
INVESTIGATION FINDINGS:
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On June 20, 2024, at 10:49 AM, Licensing Program Analyst (LPA) Anastasia Flores arrived for the purpose of delivering the finding to the above stated allegation. On March 28, 2024 at 10:26AM, LPA conducted a health and safety check of the facility and there was a safety concern observed and noted to the Director upon arrival. Copies of pertinent evidence was received. Several confidential interviews and LPA conducted interviews with seven out of seven staff.

On March 18, 2024, our agency received allegation that a child sustained unexplained injuries while in care. Confidential interviews disclosed that child 1(C1) had multiple injuries sustained to the face while in care with concerns enough to report to Child Protective Services. Confidential interviews disclosed that C1 received several scratches to the face and near the eye and that on one other occasion C1 had a bruise to the back of the knee. Other confidential interviews revealed that the staff informed the family of C1 that the bruise to the back of the knee was part of a fall, but no knowledge of where or when it occurred.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240318151601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: STEPPING STONES PRESCHOOL AND CHILD CARE LLC
FACILITY NUMBER: 334843983
VISIT DATE: 06/20/2024
NARRATIVE
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Interview with Director, informed LPA the different incidents with C1 involved C1 not allowing the other children to enter a house, or not wanting to share items. Interview with three out of five staff interviews disclosed that one staff (S2) has been seen on the phone, or sitting down while children are outside playing. Interview with director and administrator denied that S2 has been sitting down or on the phone but that S2 has previously been disciplined for this behavior. Confidential records revealed C1 had at least five different scratches to the face while in care. Interview with five out of seven staff revealed knowledge that C1 caused the injuries to happen, by not wanting to share with other children in care. LPA observation on 3/28/24 revealed that there was on teacher to ten children on the playground with the teacher standing at the door unable to see all the children on the playground from that location. Confidential interview disclosed that the children move the houses on the playground around all the time, making it difficult to see every angle of the playground.

Based on interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation that child sustained unexplained injuries while in care, are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, article 7section: 101229(a) Responsibility for Providing Care and Supervision An exit interview was conducted, a copy of this report, deficiency page, and appeal rights were explained and handed to Director, Desiree Andrews.

A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20240318151601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: STEPPING STONES PRESCHOOL AND CHILD CARE LLC
FACILITY NUMBER: 334843983
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2024
Section Cited
CCR
101229(a)
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101229(a) Responsibility for Providing Care and Supervision; The licensee shall provide care and supervision as necessary to meet the children's needs.
This was not met as evidenced by…
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Director will conduct a staff meeting to discuss the importance of walking around the playground and monitoring the children while outside on a daily basis as well as inside the classroom. Director will email LPA Flores a plan of correction by 6/27/24
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Based on interviews and record review, child 1 sustained an unexplained injury while in care on at least one or more occasion. This may cause a potential, health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240318151601

FACILITY NAME:STEPPING STONES PRESCHOOL AND CHILD CARE LLCFACILITY NUMBER:
334843983
ADMINISTRATOR:DESI ANDREWSFACILITY TYPE:
850
ADDRESS:16527 LAKESHORE DRIVETELEPHONE:
(951) 674-5520
CITY:LAKE ELSINORESTATE: CAZIP CODE:
92530
CAPACITY:85CENSUS: 24DATE:
06/20/2024
UNANNOUNCEDTIME BEGAN:
10:49 AM
MET WITH:Desiree AndrewsTIME COMPLETED:
12:01 PM
ALLEGATION(S):
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Staff did not prevent child from harming another child in care
INVESTIGATION FINDINGS:
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On June 19, 2024, at 10:49 AM, Licensing Program Analyst (LPA) Anastasia Flores arrived for the purpose of delivering the finding to the above stated allegation. On March 28, 2024 at 10:26AM, LPA conducted a health and safety check of the facility and there was a safety concern observed and noted to the Director upon arrival. Copies of pertinent evidence was received. Several confidential interviews and LPA conducted interviews with seven out of seven staff.

On March 18, 2024, this office received allegation that staff did not prevent child from harming another child in care. Confidential interviews disclosed that Child #1(C1) was injured while in care on at least five different occasions and informed by staff it was due to other children harming C1 while playing. Interview with four out of seven staff denied allegation the staff do not prevent the children from harming one another, stating the children are redirected and separated if communication process with children does not resolve the situation. Interview with director denied allegation, stating the staff will engage with the child, when children are fighting or arguing, to try to prevent injury or harm to children in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240318151601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: STEPPING STONES PRESCHOOL AND CHILD CARE LLC
FACILITY NUMBER: 334843983
VISIT DATE: 06/20/2024
NARRATIVE
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Based on interviews, the allegation that staff did not prevent child from harming another child in care, may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated. A copy of this report, LIC 811 Confidential Names List and appeal rights were given and explained to Director Desi Andrews.

A notice of site visit was given and must be posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5