334843996-4-17-2026-09-CC-ANOE-DU3TKJ-20260514144757

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334843996
Report Date: 04/17/2026
Date Signed: 04/17/2026 09:56:29 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260311145652

FACILITY NAME:	BELLTOWER MONTESSORI ACADEMY		FACILITY NUMBER:	334843996
ADMINISTRATOR:	LYNDY MOORE		FACILITY TYPE:	850
ADDRESS:	1187 MAGNOLIA AVENUE		TELEPHONE:	(951) 432-7787
CITY:	CORONA	STATE: CA	ZIP CODE:	92879
CAPACITY:	144	CENSUS: 89	DATE:	04/17/2026
		UNANNOUNCED	TIME BEGAN:	08:47 AM
MET WITH:	Lyndy Moore, Director		TIME COMPLETED:	10:06 AM

ALLEGATION(S):

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Staff do not prevent daycare child from engaging in inappropriate
behavior

INVESTIGATION FINDINGS:

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On April 17, 2026 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties.

On March 11, 2026 a complaint was received alleging staff do not prevent daycare child from engaging in inappropriate behavior. Specifically, it was reported that a child inappropriately touched peers on multiple occasions and Administration has taken no further actions towards the behaviors. During interviews with Pertinent Parties it was disclosed that administration has been aware of ongoing behavioral concerns involving this child. Pertinent Parties indicated that multiple incidents have been reported to Administration over the years. The Director acknowledged awareness of these behavioral challenges but stated that each incident has been treated as a separate issue, as the behaviors were not identical in nature. As a result, administration has addressed each occurrence individually, with separate timelines for correction.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260311145652

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BELLTOWER MONTESSORI ACADEMY	FACILITY NUMBER: 334843996
	VISIT DATE: 04/17/2026

NARRATIVE

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Additionally, the Director further explained that, in some cases, the concerning behaviors ceased for extended periods after being addressed with the child’s Authorized Representative(s), before new behavioral issues emerged. Administration reports that they are following the facility’s Discipline Policy as outlined in the Parent Handbook and have provided resources to the child’s Authorized Representative(s).

During the initial inspection, two recent incidents involving similar inappropriate behavior were identified. In both instances, Administration was observed to have followed appropriate procedural steps in response. However, despite administrative compliance with disciplinary procedures and cooperation from the family, the facility does not have a comprehensive or proactive plan in place to prevent recurrence of inappropriate behaviors within the classroom. As a result, this lack of a preventative strategy poses an ongoing risk, and children’s rights to a safe environment are being violated.

Based on all the information disclosed from pertinent parties and the documentation received, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC 809-D for deficiencies.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Lyndy Moore, Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260311145652

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BELLTOWER MONTESSORI ACADEMY	FACILITY NUMBER: 334843996
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/17/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/24/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. Based on the observation, interview, record review, the Licensee did not meet	1 2 3 4 5 6 7	in place to prevent recurrence. Director understands the Department acknowledges required steps are being taken but also understands while those steps are being take, all children’s rights must be priority. Director agrees to submit a plan to
	8 9 10 11 12 13 14	the above regulation which poses a potential Personal Rights risk to the children in care. During the investigation, there were two or more known cases of the same inappropriate behavior challenges. Appropirate procedural steps were taken, however, there is no plan	8 9 10 11 12 13 14	prevent recurrence in the classroom to the Department on or by POC due date of 4-24-2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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