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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844367
Report Date: 02/22/2024
Date Signed: 02/22/2024 03:22:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2024 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240126142830
FACILITY NAME:AGUINIGA FAMILY CHILD CAREFACILITY NUMBER:
334844367
ADMINISTRATOR:VERONICA AGUINIGAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 281-9133
CITY:HEMETSTATE: CAZIP CODE:
92545
CAPACITY:14CENSUS: 7DATE:
02/22/2024
UNANNOUNCEDTIME BEGAN:
02:59 PM
MET WITH:Veronica Aguiniga, LicenseeTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Licensee is operating outside license terms and conditions
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Licensee Veronica Aguiniga and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Licensee, made observations, and reviewed and obtained copies of facility documentation.

It was alleged that the Licensee is operating outside license terms and conditions. It was reported that the Licensee is caring for 10 children at one time, all of whom are under 5 years old, by themselves. LPA conducted a record review which revealed that the Licensee is licensed to provide care for 14 children. Of those, the licensee is allowed 4 infants at a time with 12 children present.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240126142830
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: AGUINIGA FAMILY CHILD CARE
FACILITY NUMBER: 334844367
VISIT DATE: 02/22/2024
NARRATIVE
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If the licensee has the maximum 14 children in their home, 3 infants are allowed to be present. Interview with the Licensee stated that, in addition to themselves, the Licensee has 3 other staff who provide daily childcare. LPA conducted an internal record review, and confirmed that there are other staff who work at the home.

At the time of initial visit, on 1/31/24, LPA observed 5 children, 4 infants, and 2 staff. On today's visit, 2/22/24, LPA observed 7 children, consisting of 4 infants, and 3 toddlers with 2 staff. Children during both visits were observed to be under 10 years of age. The ratios observed were within the regulatory requirement. The licensee stated that between the 4 staff who work and live in the home, there is never a time that ratios (staff to children supervision) are not within the requirement. 3 of 4 staff interviewed indicated that if there is an errand that needs to be run where the threat of ratio would not be in compliance, a schedule is developed to allow for the errand. The information reported was not specific to a date and time, and provided no ability to follow up to inquire. Thus, through Licensee interview, and LPA observation, and record review, this allegation was Unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided along with a copy of the Appeal Rights.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2