334844728-12-20-2023-10-CC-CMAZ-CZJLYF-20240116081012

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334844728
Report Date: 12/20/2023
Date Signed: 12/20/2023 12:53:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2023 and conducted by Evaluator Amber Shaw

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20231114145659

FACILITY NAME:	BIG FUTURE PRESCHOOL		FACILITY NUMBER:	334844728
ADMINISTRATOR:	GRETTA WALDON		FACILITY TYPE:	850
ADDRESS:	40295 WINCHESTER RD.		TELEPHONE:	(951) 296-1855
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92591
CAPACITY:	152	CENSUS: 55	DATE:	12/20/2023
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Greta Waldon		TIME COMPLETED:	01:02 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not provide adequate supervision to a daycare child while in care
Staff did not abide to admission agreement

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPA), Amber Shaw and Sumayya Habeebulla, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegations. LPA met with Greta Waldon, (Director), who was informed of the decision rendered.

Per information collected and pertinent interviews conducted, LPA was unable to corroborate allegation that Staff did not provide adequate supervision to a child while in daycare. During course of investigation, LPA was informed that the child (C1) did make an attempt to run out of the facility; however, a Staff nearby recognized was C1 was doing and immediately prevented the child from leaving the premises.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Amber Shaw
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20231114145659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BIG FUTURE PRESCHOOL	FACILITY NUMBER: 334844728
	VISIT DATE: 12/20/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA made an attempt to interview the only witness that observed the child run out of the facility but was unable to make contact and therefore was unable to collect pertinent details and/or information regarding the allegation. Therefore, the allegation that staff did not provide adequate supervision to a daycare child while in care is unsubstantiated.

It was alleged, that the Staff did not abide to admission agreement, specifically in regards to attendance, and the parent was informed that C1 could not attend the daycare unless a therapist was present. During investigation, LPA conducted a review of C1’s file and admission agreement. Based on record review, LPA could not confirm that there was any type of agreement and/or requirement by the daycare that indicated the child needed a therapist to be present during daycare. LPA noted that there was an aide (therapist) assigned to the child, but the aide’s services were discontinued by their employer and did not come back to the daycare. LPA noted that the child was still allowed to attend the daycare, however, the parent removed the child from the daycare shortly thereafter. In addition, LPA Shaw conducted pertinent interviews with all parties involved and could not corroborate allegation that C1 could not attend the daycare unless a therapist was present.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director Greta Waldon , a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

The Director Greta Waldon understands the Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Amber Shaw
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2