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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844728
Report Date: 03/06/2025
Date Signed: 03/06/2025 04:27:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250121120844
FACILITY NAME:BIG FUTURE PRESCHOOLFACILITY NUMBER:
334844728
ADMINISTRATOR:GRETTA WALDONFACILITY TYPE:
850
ADDRESS:40295 WINCHESTER RD.TELEPHONE:
(951) 296-1855
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:152CENSUS: 137DATE:
03/06/2025
UNANNOUNCEDTIME BEGAN:
03:54 PM
MET WITH:Gretta Waldon, Director.TIME COMPLETED:
04:50 PM
ALLEGATION(S):
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1. Staff did not provide adequate supervision, resulting in a day care child wandering away from the facility.
2. Staff did not comply with reporting requirements.
INVESTIGATION FINDINGS:
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On March 6, 2025, at 3:36PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Big Future Preschool (CCC) and met with Director Gretta Waldon. The purpose of the visit was to discuss the investigative findings regarding the allegations listed above.

On January 28, 2025, at 3:00 PM, LPA conducted a tour of the facility and took a census of the children in care. During the investigation, LPA conducted confidential interviews with three staff members (S1-S3) and three witnesses (W1-W3) and reviewed relevant documents.

A complaint was received on January 21, 2025, alleging that staff did not provide adequate supervision, resulting in a daycare child wandering away from the facility. Specifically, it was reported that Child 1 (C1) wandered through an opening in the facility’s fence on January 15, 2025, and was found by medical staff in the adjacent parking lot. Three of three staff interviews confirmed that C1 escaped through an opening in the CCC's wrought iron fencing and was returned to the facility by adults from a nearby medical plaza.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250121120844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BIG FUTURE PRESCHOOL
FACILITY NUMBER: 334844728
VISIT DATE: 03/06/2025
NARRATIVE
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Additionally, three of three confidential interviews corroborated that C1 was seen wandering alone in the parking lot, approximately 50 yards from the CCC playground fence, before being escorted back to the facility. Due to conflicting statements, the exact duration C1 was unsupervised could not be determined; however, it was confirmed that C1 was returned to the CCC office at approximately 4:45 PM.

The complaint also alleged that staff failed to comply with reporting requirements by not notifying Community Care Licensing (CCL) of the incident. A review of records confirmed that an Unusual Incident Report (UIR) was drafted; however, neither interviews nor documentation could confirm that it was submitted to the correct CCL regional office. Interviews and records indicate that CCC has a history of submitting detailed UIR's in a timely manner via telephone and email and independently following up on incidents. On January 17, 2025, two days after the incident, CCL staff conducted a separate inspection at the CCC, but staff did not report the incident to the LPA at that time.

Based on confidential interviews and record review, the allegations that staff did not provide adequate supervision, resulting in a child wandering away from the facility, and that staff failed to comply with reporting requirements, are substantiated. The preponderance of evidence standard has been met.

The facility is in violation of Title 22, Section 101229(a)(1): Responsibility for Providing Care and Supervision, which poses an immediate risk to the health, safety, and personal rights of children in care. Absence of supervision is considered a zero-tolerance violation within CCL and is classified as a Type A deficiency due to the immediate risk posed to C1. A civil penalty of $500 will be assessed.

Additionally, the facility representative must post and provide copies of the Type A deficiency report to all parents/guardians of currently enrolled children by the next business day. Copies must also be provided to parents/guardians of newly enrolled children for the next 12 months. The CCC may not substitute an independently written report—the original CCL report must be provided. The licensee must maintain a signed Acknowledgement of Receipt (LIC 9224) form in each child’s file.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250121120844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BIG FUTURE PRESCHOOL
FACILITY NUMBER: 334844728
VISIT DATE: 03/06/2025
NARRATIVE
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The facility is also in violation of Title 22, Section 101212(d)(1)(C): Reporting Requirements, which poses a potential risk to the health, safety, and personal rights of children in care. This is classified as a Type B deficiency, which does not require posting or distribution to parents/guardians, though it is recommended.

An exit interview was conducted with Director Gretta Waldon. LPA provided copies of this report, two LIC 9099D pages, LIC 9224, and appeal rights. A Notice of Site Visit (NOS) was also provided and must be posted for 30 consecutive days in a prominent, highly visible location. Failure to post the NOS will result in a $100 civil penalty.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250121120844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BIG FUTURE PRESCHOOL
FACILITY NUMBER: 334844728
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/07/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision. (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time….Supervision shall include visual observation. This requirement was not met as evidenced by:
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As of 1/28/25, center Director implemented a new “Name to Face” policy where staff conduct counts of all children at transitions. By COB on 4/4/25, DIR will email LPA a staff sign-in and training agenda for all staff, regarding playground safety, name to face policy, and active supervision.
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Based on interviews and record review, it was corroborated that C1 wandered outside of the playground fencing and was left unsupervised for an unknown length of time. Which poses an immediate health, safety and or personal rights risk to children in care.
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Topics should include possible hazards, solutions, and zones to prevent future incident. Type A 809 Report and 809D page must be signed and provided to all staff currently employed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20250121120844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BIG FUTURE PRESCHOOL
FACILITY NUMBER: 334844728
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/04/2025
Section Cited
CCR
101212(d)(1)(C)
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Reporting Requirements. (d) Upon the occurrence, during the operation of the childcare center of
any of the events specified in (d)(1) below, a report shall be made to the Department….by the next working day….shall be submitted…. within seven days(1) ...:(C) Any unusual incident or child absence that threatens the physical or emotional
health or safety of any child. This requirement was not met as evidenced by:
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By COB 4/4/25, DIR will email LPA a staff sign-in and training agenda for all staff, regarding Title 22, Section 101212: Reporting Requirements.
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 Based on interview and record review, the licensee did not comply with the section cited above where the unusual incident on 1/15/25, involving child 1 wandering outside of the playground and being left unsupervised for an unknown length of time. Which poses a potential health, safety and or personal rights risk to children in care.
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DIR will additionally submit a declaration of understanding, signed by all regional management regarding UIR being submitted in a timely manner to the correct regional office, either by mail, fax or email: unusualincidentreportsD010@dss.ca.gov.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5