334844856-8-9-2023-09-CC-AROS-CV2VXC-20230825164920

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334844856
Report Date: 08/09/2023
Date Signed: 08/09/2023 11:45:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2023 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230526153939

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	334844856
ADMINISTRATOR:	BELEN ACOSTA		FACILITY TYPE:	850
ADDRESS:	515 ALESSANDRO BLVD.		TELEPHONE:	(951) 386-2560
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	135	CENSUS: 114	DATE:	08/09/2023
		UNANNOUNCED	TIME BEGAN:	09:56 AM
MET WITH:	Belen Acosta		TIME COMPLETED:	11:55 AM

ALLEGATION(S):

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Staff handled day care children in a rough manner.

INVESTIGATION FINDINGS:

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On 08/09/2023, Licensing Program Analysts (LPAs) Raymond Moorehead and Laura Mejorado arrived at the facility to deliver the findings of this complaint investigation which was initiated on 05/31/2023. LPAs met with Director, Belen Acosta. LPAs toured the facility, took census, and discussed the following with the Director.

During the course of the investigation, LPAs conducted interviews with pertinent individuals and reviewed files/documentation.

It was reported that staff handled a day care child in a rough manner. During pertinent interviews, it was disclosed that the child was having a temper tantrum that put the child and other children nearby at risk of being harmed. It was disclosed the child was on a behavioral support plan to help the child listen to redirection, encourage their personal space, refrain from putting hands/spitting on peers and to participate in daily activities.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230526153939

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 334844856
	VISIT DATE: 08/09/2023

NARRATIVE

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During one incident the child climbed on top of a play kitchen and staff picked up the child in order to prevent the child from injuring themselves. Once picked up and brought back to the ground, the child started to have a temper tantrum and began kicking the staff member and flailing their arms and legs. In order to keep the child and other children free from harm, the staff member picked up the child and brought them to the front office. It was disclosed that the child was handled in a rough matter, however several interviews confirmed that the child was being challenging and staff struggled to get the child to calm down. Therefore, the child was carried away by a staff member with the intentions of preventing harm to the child and children in care. Throughout the course of the investigation LPAs were unable to conduct interviews with all pertinent individuals.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2023

LIC9099 (FAS) - (06/04)

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