334844856-4-2-2026-09-CC-ANOE-DUAPCG-20260521111154

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334844856
Report Date: 04/02/2026
Date Signed: 04/02/2026 01:24:04 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260324153227

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	334844856
ADMINISTRATOR:	BELEN ACOSTA		FACILITY TYPE:	850
ADDRESS:	515 EAST ALESSANDRO BOULEVARD		TELEPHONE:	(951) 776-2459
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	135	CENSUS: 116	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	07:35 AM
MET WITH:	Director Belen Acosta		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility failed to provide LIC9224 of the Type A violation received on 03/05/2026

INVESTIGATION FINDINGS:

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On the above date and time Licensing Program Analyst (LPA) Susan Brewer, arrived for the purpose of initiating a complaint investigation. A facility represtentative granted the LPA entrance into the facility. The following was observed and/or discussed: The director Belen Acosta arrived at 7:50 AM to join the investigation. The LPA conducted a tour of the facility and took a census of 116 children, supervised by 15 staff. The Licensee Aishwarwa Advani, arrived at 8:30 AM to join the investigation.

The LPA Susan Brewer met with the Director Belen Acosta and Licensee Aishwarwa Advani, to discuss the allegation regarding Reporting Requirments. During today's investigation the LPA Made observations, conducted Interviews, and reviewed facility records relavant to the allegation.

See LIC9099C Page 2

Substantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20260324153227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 334844856
	VISIT DATE: 04/02/2026

NARRATIVE

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LIC9099C Page 2 - Substantiated

It was alleged that the facility failed to provide LIC9224 forms of the Type A violation received on 03/05/2026. LPA interviews conducted with pertinent parties revealed the following: One pertinent party stated the licensee did not provide the notification to authorized representatives for Type A violations issued to the licensee on 03/05/2026, within the required time frame. The pertinent party also stated they did not receive notifications of reported Type A violations issued on 04/22/2025, 05/02/2025 and 12/29/2025. Interviews conducted with other pertinent parties denied the allegation. Other pertinent parties interviewed stated notifications were provided to authorized representatives of children as required, the next business day and/or the next day the children are in care.

The LPA conducted a review a facility records which revealed signed Acknowledgement of Receipts of the Licensing Report LIC9224 forms and/or other written statements were missing for 6 children present and in care, where 2 of 6 children were missing receipts for all reports dated 04/22/2025, 05/02/2025, 12/29/2025, and 03/06/2026; 3 of 6 children missing receipts 04/22/2025, 05/02/2025 and 12/29/2025, and 1 of 6 children were missing the receipt for the report dated 03/05/2026. The licensee stated the agency provided reports to all authorized representatives. However, by admission the licensee stated there may have been an oversight in collecting acknowledgement of receipt forms.

Based on LPA’s observations and interviews which were conducted and review of records, the preponderance of evidence standard has been met, therefore the above allegation that the facility failed to provide LIC9224 of the Type A violation received on 03/05/2026 and previous dates within a 12 months period, is found to be SUBSTANTIATED. Health and Safety Code §1596.8595(c)(1) Posting licensing report by child care facility or home; duration of posting; civil penalty for failure to comply; reports to be provided to parents or guardian of each child receiving services are being cited on the attached LIC9099D.

A Type B violation was issued on today's date. No civil penalties were issued on today's date.
Exit interview conducted and report was reviewed with the licensee Director Belen Acosta and the Licensee Aishwarwa Advani.
The LPA observed the licensee post the Notice of Site Visit with the report for public view. The LPA observed the licensee post the Notice of Site Visit prior to exiting the facility.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260324153227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 334844856
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/02/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/17/2026 Section Cited HSC 1596.8595(c)(1)	1 2 3 4 5 6 7	§1596.8595 In part...(c)(1) A licensed child day care facility shall provide to the parents or guardians of each child... any licensing report that documents any Type A citation... immediate risk to the health, safety, or personal rights... This regulation was not met as evidenced by:	1 2 3 4 5 6 7	The licensee agrees to ensure Health & Safety Code §1596.8595(c)(1) is met by conducting an audit of files to determine missing receipts the parents or guardians of each child receiving services, is provided any licensing report that documents any Type A citation that represents an immediate risk.
	8 9 10 11 12 13 14	Based on evidence gathered through interview & record review, the licensee was unable to provide proof of required notifications to authorized representatives of Type A violations issued on 04/22/2024, 05/02/2025, 12/29/2025 and 03/05/2026, which is a potential risk to health/safety of persons in care.	8 9 10 11 12 13 14	In addition the licensee agrees to provide proof of acknowledgement receipts signed by authorized representatives for Type A violations issued on dates 04/22/2024, 05/02/2025, 12/29/2025 and 03/05/2026, by fax, mail or e-mail.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

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