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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844856
Report Date: 04/02/2026
Date Signed: 04/02/2026 06:34:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260317155251
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334844856
ADMINISTRATOR:BELEN ACOSTAFACILITY TYPE:
850
ADDRESS:515 EAST ALESSANDRO BOULEVARDTELEPHONE:
(951) 776-2459
CITY:RIVERSIDESTATE: CAZIP CODE:
92508
CAPACITY:135CENSUS: 116DATE:
04/02/2026
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Director Belen Acosta and Licensee Aishwarwa AdvaniTIME COMPLETED:
06:40 PM
ALLEGATION(S):
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Qualifications
INVESTIGATION FINDINGS:
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On the above date and time, Licensing Program Analyst (LPA) Susan Brewer, arrived for the purpose of continuing a complaint investigation and to deliver findings regarding the above allegation. The LPA was greeted and granted entry into the facility by the Director Belen Acosta and licensee Aishwarwa Advani. The LPA took a census of 116 preschool children supervised by 15 staff.

On 03/24/2026 the LPA S. Brewer met with the Director and Licensee to intitiate the investigation regarding staff qualifications, at which time the licensee was informed more time was needed to complete the investigation. During today's investigation, LPA S. Brewer made observations, reviewed records and interviewed parties pertinent relevant to the allegation.

See LIC9099C Page 2 - Substantiated
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20260317155251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334844856
VISIT DATE: 04/02/2026
NARRATIVE
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LIC9099C Page 2 - Substantiated

It was alleged that the facility staff do not have required qualifications. The LPA conducted observations, Interviewed pertinent parties and reviewed records, which revealed following. LPA interviews with pertinent parties revealed that daily operation between the hours of 6:30 AM to 8:00 AM are facilitated by facility staff in the absence of the director or until the director or licensee arrive at the facility. On today's date the LPA was greeted by the designated staff in the absence of the director. LPA interview's with pertinent parties stated the subject staff is not qualified to substitute for the director or a teaching staff.

The LPA conducted further review of personnel records for staff with designated authority when opening and closing on behalf of the director and/or licensee. The review of records reviewed the designated staff do not meet the qualification standards of a fully qualified teacher in the absence of a director or licensee during opening and closing hours.The facility staff meet the qualifications of regular units. However the teachers do not meet the the Title 22 regulations for a fully qualified teacher due to lacking the proof of required educational training and/or certifications. By admission, the licensee stated they are in the process of designating a fully qualified teacher and/or substitute to conduct daily operation in the absence of the director and/or licensee.

Based on LPA’s observations and interviews which were conducted and reviews, the preponderance of evidence standard has been met, therefore the above allegation that facility staff do not have required qualifications is found to be SUBSTANTIATED. California Code of Regulations, Title 22, divisions & chapter 101215.1(f) Child Care Center Directors Qualifications and Duties is being cited on the attached LIC9099D.

A Type B deficiency issued.

No Civil Penalties were issued.

The LPA conducted and exit interview and a copy of this report was provided to the licensee Aishwarwa Advani.

A Notice of Site Visit was provided and must remain posted for 30 days. The LPA observed the director post the Notice of Site Visit for public view prior to exiting the facility.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20260317155251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334844856
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/17/2026
Section Cited
CCR
101215.1(f)
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101215.1 In part...(f) When the child care center director is absent from the center, arrangements shall be made for a fully qualified teacher as specified in Section 101216.1(c) to act as substitute.
This regulation was not met as evidenced by:
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The licensee agrees to ensure staff are qualified to fill the designated positions for hire and daily operations at the facility. In addition, the licensee agrees to submit a plan to ensure the regulation by submitting an LIC500 Personnel Report with staff coverage to meet the needs of children in care.
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Based on evidence gathered, through observation, interviews, and records, the licensee designated unqualified staff to facilitate daily operation in the absence of the director or licensee, which is a potential risk the health and safety of children in care.
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The licensee agrees to submit proof of a designated substitue to conduct daily operation in the absence of the director, during opening and closing hours. Information can be provided by fax, mail or email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4