334844856-6-17-2026-09-CC-ANOE-DVJT9C-20260630143139

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334844856
Report Date: 06/17/2026
Date Signed: 06/17/2026 04:36:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Laura Mejorado

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260504095243

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	334844856
ADMINISTRATOR:	BELEN ACOSTA		FACILITY TYPE:	850
ADDRESS:	515 EAST ALESSANDRO BOULEVARD		TELEPHONE:	(951) 776-2459
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	135	CENSUS: 115	DATE:	06/17/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Belen Acosta		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Supervision - Staff did not ensure proper supervision resulting in day care child being injured

INVESTIGATION FINDINGS:

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On this date and time, Licensing Program Analyst (LPA) Laura Mejorado arrived at the facility to conclude a complaint investigation which was initiated on 5/13/26. LPA met with Director Belen Acosta, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties. It was alleged, staff did not ensure proper supervision resulting in day care child being injured. LPA investigated the allegation and gathered the following information:

Please see LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260504095243

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 334844856
	VISIT DATE: 06/17/2026

NARRATIVE

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Staff did not ensure proper supervision resulting in day care child being injured
It was alleged a child sustained injuries while in care due to lack of supervision. Interviews with staff disclosed supervision is maintained by positioning themselves in areas where they have eyes on all the children and by walking around during inside and outside play. If a child sustains an injury the teacher assesses the child and provide first aid if needed along with documenting the incident on an accident/incident report. There was a recent incident where staff had redirected a child several times asking them not to slide down the slide on their stomach; however, the child continued to go down the slide the wrong way and sustained a scratch on their forehead and nose. Although LPA attempted to interview all relevant parties, due to the age and/or verbal skills and lack of information provided, LPA was unable to interview all pertinent individuals. After a review of all the information obtained during the investigation, the inability to interview relevant individuals and conflicting information, it could not be determined if there was a lack of supervision.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Director Belen Acosta, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

LIC9099 (FAS) - (06/04)

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