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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845087
Report Date: 03/19/2025
Date Signed: 03/19/2025 09:19:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250122152315
FACILITY NAME:FLORES FAMILY CHILD CAREFACILITY NUMBER:
334845087
ADMINISTRATOR:FLORES,MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 715-2947
CITY:PERRISSTATE: CAZIP CODE:
92570
CAPACITY:14CENSUS: 5DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Maria FloresTIME COMPLETED:
09:25 AM
ALLEGATION(S):
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Child sustained unexplained injuries while in care.
Licensee did not comply with parent notification requirements.
INVESTIGATION FINDINGS:
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On March 19, 2025, at 9:00 am, Licensing Program Analyst (LPA) Cindy Hamilton met with licensee Maria Flores to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with licensee, one child and two parents.  LPA Hamilton conducted a health and safety inspection of the FCCH on January 28, 2025, and no safety concerns were noted.  LPA obtained and reviewed pertinent documentation from children and staff files. LPA Hamilton was unable to interview the child identified as witness and/or “victim” due to the child’s age. In addition, LPA was unable to contact reporting party due to their work schedule.

On January 22, 2025, Community Care Licensing (CCL) received information stating that a child sustained unexplained injuries while in care and licensee did not comply with parent notification requirements. Regarding the allegation, child sustained unexplained injuries while in care, it was alleged that on January 22, 2025, the parent observed several round bruises, of multiple sizes on the child’s knees, elbows and arms. Interviews disclosed that this was the child’s first day attending the FCCH.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250122152315
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FLORES FAMILY CHILD CARE
FACILITY NUMBER: 334845087
VISIT DATE: 03/19/2025
NARRATIVE
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Licensee denied the allegation and was not aware of how the injuries could have occurred while in care. Licensee revealed that a health check was not conducted on child at time of arrival. Interviews disclosed that there were no known witnesses to an accident or injury on this date.

Regarding the allegation, licensee did not comply with parent notification requirements, it was alleged that licensee did not inform a child’s parents of the child’s bruises. Licensee denied the allegation. Licensee revealed that licensee was not aware of the child having any injuries or accidents while in care to report to the parent or licensing .

Based on confidential interviews and records review, the allegations that a child sustained unexplained injuries while in care and licensee did not comply with parent notification requirements, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report, appeal rights and Notice of Site Visit were provided to licensee Maria Flores. Licensee was reminded that notice must be posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2