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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845437
Report Date: 03/19/2026
Date Signed: 03/19/2026 10:50:36 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260211151121
FACILITY NAME:WOLFF WATERFACILITY NUMBER:
334845437
ADMINISTRATOR:MARGIE SANCHEZFACILITY TYPE:
850
ADDRESS:47795 DUNE PALMS ROADTELEPHONE:
(760) 771-3096
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:43CENSUS: 30DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
08:59 AM
MET WITH:Site Supervisor Lizeth OuelletteTIME COMPLETED:
11:07 AM
ALLEGATION(S):
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9
The licensee did not comply with all terms and conditions set forth in the admission agreement
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Site Supervisor Lizeth Ouellette and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff and reviewed and obtained copies of facility documentation.

It was alleged that the licensee did not comply with all terms and conditions set forth in the admission agreement. Specifically in reference to the facility reducing the hours that Child One (C1) could be present at the facility each day.

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260211151121

FACILITY NAME:WOLFF WATERFACILITY NUMBER:
334845437
ADMINISTRATOR:MARGIE SANCHEZFACILITY TYPE:
850
ADDRESS:47795 DUNE PALMS ROADTELEPHONE:
(760) 771-3096
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:43CENSUS: DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
08:59 AM
MET WITH:Site Supervisor Lizeth OuelletteTIME COMPLETED:
11:07 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
The licensee did not provide a safe environment for children in care
INVESTIGATION FINDINGS:
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3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Site Supervisor Lizeth Ouellette and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff and reviewed and obtained copies of facility documentation.

It was alleged that the Licensee did not provide a safe environment for children in care. Specifically Child Two (C2) hitting Child One (C1). Interview with staff, and information received revealed C1, and C2 were outside on the playground concluding a transition from the classroom.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20260211151121
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
VISIT DATE: 03/19/2026
NARRATIVE
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Staff interviews stated C2 slapped C1 while staff was demonstrating an activity for C1, and C2 to participate in. LPA observed video footage, and it revealed supervision was maintained throughout the incident.

Based on the information obtained from interviews and video footage review, the allegation was found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided along with a copy of the Appeal Rights was provided. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 10-CC-20260211151121
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
VISIT DATE: 03/19/2026
NARRATIVE
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Record review and staff interview revealed that C1’s parent was not given proper notice to meet with staff prior to C1's hours being reduced. Thus, this allegation was Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted, and a copy of this report was provided along with a copies of the LIC811 (confidential names list), LIC9099-D and Appeal Rights were provided. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20260211151121
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2026
Section Cited
CCR
101219(d)
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Admission Agreements:
(d) Modifications to the original admission agreement shall be made whenever circumstances covered in the agreement change, and shall be dated and signed by the persons specified in (c) above.
This requirement was not being met as evidenced by:
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Licensee states they will provide proof of a meeting held with C1's parent regarding the change of hours, and also provide a statement of understanding of the cited regulation by POC date.
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Based on staff interview, and confidential interview, C1's parent was not given proper notice for the facility to reduce C1's hours. This is a potential personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5